Job Summary

Job Duties

• Receives all incoming requests for assistance from requesting entities.
• Coordinates the closest, safest, and most appropriate asset for transport, while following all appropriate guidelines and protocols.
• Calculates and relays navigational information to assets.
• Monitors, records, and tracks all assets and crews during day-to-day ground and air operations.
• Will utilize flight-following systems, communication equipment, weather reporting systems, and all equipment necessary to complete program operations.
• Responsible for monitoring all base-site locations, helipads, and hangars.
• Obtains all necessary patient demographics, as well as medical information and report, for every transport and will then disseminate that information, as needed, to the appropriate individuals throughout the entire process.
• Adequately notifies all necessary entities of an asset's estimated time in route, or estimated time of arrival, for all missions and transports and will arrange for all required services at these destinations.
• Handles all incoming medical command requests, trauma notifications and alerts, and patient reports called in by staff members and, when necessary, connect them to Medical Command and any other hospital physician required.
• Coordinates all notifications for incoming air and ground assets, to the appropriate staff members at all locations.
• In an incident, coordinate with appropriate personnel about the incident and all actions taken throughout the process, up to and including its completion.
• Keeps the Leadership Team updated on any program and transport issues while upholding all policies, procedures, and safety standards.
• Maintains adequate supplies and a clean and orderly work environment.
• Assists in orientation and training of new department personnel as assigned.

Work is typically performed in an office environment. Accountable for satisfying all job specific obligations and complying with all organization policies and procedures. The specific statements in this profile are not intended to be all-inclusive. They represent typical elements considered necessary to successfully perform the job. Additional competencies and skills outlined in any department-specific orientation will be considered essential to the performance of the job related to that position.

Position Details

Education

Experience

Certification(s) and License(s)