Collaborative partners. People who build and leverage cross-functional relationships to bring together ideas, data and insights to drive continuous improvement in functions.
Goal-oriented developers. Keeping the customer and requirements squarely in focus, people who deliver safe and robust solutions.
Self-directed initiators. People who take ownership of their work and need no prompting to drive productivity, change, and outcomes.
What you will do
As an Individual contributor position this role is pivotal in unifying all the elements of successful Accounts Management that will not only strengthen relationship but also unlock untapped value for both - Stryker and our Key Accounts. This position will champion the Customer's voice within Stryker while simultaneously advocating a Solution Centric approach within the Key Account, built around strategic offering of Stryker's portfolio. The basic expectation from this position is to strengthen existing relations and to establish new relationships in newly acquired accounts while insulating these accounts from competition. This position focuses on Long Term gain and strives to maximize business opportunity within the Key Accounts.
Key Account Management role strives to establish industry leading initiatives that influence the position of the business in the industry while building & maintaining a long term relationship with the key accounts. Key elements of the role are Strategic thinking, Relationship building, Collaboration & Analytics with following objectives:
Growing and developing existing clients through account specific growth strategies
Building strategic relationships with major customers & delivering high value to customers with an objective to have loyal and long lasting customers.
Playing an integral role in new business pitches to the C-Suite/Senior Executives & Group Purchasing Organizations
Being a central, pivotal point of contact for the Key Accounts
Driving alignment within the whole organization to implement a customer based mode of operation for delivering highest quality of services
Champion and Own the Account on following aspects - Strategy, Business Model, Order to Cash Cycle, Product Usage, Product Challenges - Customer Expectations vs Product Capabilities, Customer Value creation and Total Solutions Approach
This is not a hard sales position - Key Accounts Manager is expected to create value and position Stryker's portfolio along that value only
Communicating Account strategy via Business Plan to align Senior leadership within Stryker and mobilize resources as needed
Relationship Building - Trustworthy, Listener, Initiator, Influencer, Communicator
Program Management - Analytical, Team Player, Prioritization, Go - getter
Total Solution Provider - Strategic, Ability to Lead along with ability to drive independently, Ability to look beyond the obvious
Strategic - Analytical, Visionary, Challenging the status quo
What you need
Education: Graduate with strong academic credentials with a Masters in Business Administration from a renowned B School
Experience: 8 - 10 years
Personality: Clarity of thought, Open Mindset, Executive Presence, Excellent listener and Strong Influencing skills that incite trust
Industry: Medical Devices experience where candidate has worked in B2B scenario and/or in a Key Accounts profile
Stryker is one of the world's leading medical technology companies and, together with our customers, we are driven to make healthcare better. The Company offers a diverse array of innovative products and services in Orthopaedics, Medical and Surgical, and Neurotechnology and Spine that help improve patient and hospital outcomes. Stryker is active in over 100 countries around the world.
Together with our customers, we are driven to make healthcare better.
At Stryker, quality is first in everything we do. We are driven to make healthcare better for our customers by
providing innovative products and services that meet regulatory requirements through our effective quality system.
The Company was founded in 1941 by Dr. Homer Stryker and incorporated in 1946 as the Orthopedic Frame Company. In 1964, the Company’s name was changed to Stryker Corporation.
• $13.6 billion in annual sales in 2018; annual revenue has grown for 39 straight years
• 17.1% CAGR (compound annual growth rate) in sales over 39 years
• ~36,000 employees globally in 2018
• 43 manufacturing and research & development locat...ions worldwide
• Included in the Standard & Poor’s 500 Index
• Ranked # 233 on Fortune Magazine’s “FORTUNE 500” list for 2019
• Ranked # 3 on Fortune Magazine’s “World’s Most Admired Companies” list for the “Medical Equipment” industry for 2019
• Ranked # 11 on Fortune Magazine’s “100 Best Companies to Work For” list (U.S.) for 2019
• Spent $862 million on R&D in 2018
• 7,784 patents owned globally in 2018
• Initial public offering of stock was in 1979
• Listed on the New York Stock Exchange under ticker SYK