＜Structural Heart事業部＞Clinical and Sales Specialist, TAVI 2
Location: Tokyo, Tokyo
Internal Number: ABLAUS30992502ENUSEXTERNAL
JOB PURPOSE AND SCOPE
Abbott is a global healthcare company devoted to improving life through the development of products and technologies that span the breadth of healthcare. With a portfolio of leading, science-based offerings in diagnostics, medical devices, nutritionals and branded generic pharmaceuticals, Abbott serves people in more than 150 countries and employs over 100,000 people.
Abbott's leadership in Transcatheter Technologies is centered around the MitraClip system and related innovations to treat valvular disease with minimally-invasive techniques including TAVR. Abbott has recently submitted the new product in TAVR category and plan to introduce it in Japanese market in 2022.
Job Purpose and Scope
The TAVR clinical and sales specialist in the Transcatheter Therapies Business Unit primarily responsible for training physicians for new account opening, providing clinical case coverage and to achieve the business goal of the implant center. Upon completion of training and assessment by the Training team to reach certified proctor status, a TAVR Clinical and sales specialist will assist the heart team screening of potential patients and choose the right size for the procedure. In providing clinical coverage, TAVR Clinical and sales specialist will train interventional cardiologists, cath lab staff, hybrid room staff, and ancillary personnel on the use of the product, and provide technical support to physicians during procedures. The TAVR Clinical and sales specialist will also be responsible for data dissemination in his/her sites and among referral chain of influence.
In addition, you will be responsible for identifying potential physician proctor candidates and develop them according to the criteria. Once you develop the proctor, you are also in charge of coordinating the physician proctor for activating the new sites.
The role is field based, focusing on engaging customers and colleagues to maximize opportunities and deliver results. Must build strong relationships and cleary demonstrate the benefit of Navitor / FlexNav versus competitors for appropriate patient types.
TAVR Clinical and sales specialists must consistently demonstrate energy, ambition, and pragmatism with outstanding ability to understand and communicate complex technical information, with up-to-date, extensive clinical competency relevant to TAVR.
CORE JOB RESPONSIBILITIES
Achieve certification of clinical specialist status by following the training process and gaining case experience (one part of this training will be in abroad, in English)
Provide technical support to clinicians during procedures
Master and demonstrate procedural steps for all involved physicians and staff at sites
Assist cath lab personnel with set-up and break-down for procedures and with product handling/inventory management
Implement field-based physician and staff training programs
Must understand PER process and provide related information and feedback in clear, complete manner
Allocate the resource of Therapy specialist when necessary.
Collaborate with implanting centers to help optimize clinical outcomes for their patients.
Facilitate communication among the heart team that must work together effectively to screen patients, procedure scheduling, and optimal clinical outcomes
Manage logistics between implanting sites and dealers related to procedural support
Develop action plans (weekly, monthly, quarterly) by analyzing case volumes at each site and other analytics, and discuss plans and issues with the management to help the organization achieve its sales goals
Upon selection of the new accounts by the management team, oversee administrative process for new accounts and dealers including schedule management, inventory handling, expectation setting, contracting, and education of stakeholders.
Identify future physician proctors and develop them
Coordinate physician proctors to activate new centers
Keep medical team informed about patient selection criteria, focusing on differentiation
Share own experience with physicians to help them refine patient selection
Carry out messaging campaigns and data sharing as directed by Marketing or Training
Maintain up-to-date knowledge through regular self-study and actively share information and updates with colleagues
Gathers primary intelligence and market data
Enter case information and activity data in Salesforce.com and other potential planning and impact measurement platforms.
MINIMUM SKILLS REQUIRED
Strategic and analytical skills
Interpersonal and communication skills
Fluent in English and Japanese in writing and speaking
KNOWLEDGE / EDUCATION REQUIRED
Degree in Business, Science, Bio-Science, Health-Science or Pharmacy; is preferred
Knowledge of medical device in cardiology is preferred.
Experience as a sales rep or clinical specialist in medical device or pharmaceuticals
Experience in Cardiology, especially in SHD or in imaging is a big plus
Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 109,000 colleagues serve people in more than 160 countries.