Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals, and branded generic medicines. Our 109,000 colleagues serve people in more than 160 countries.
Our location in Lake county, IL currently has an opportunity for a Sr Manager, Conferencing and Event Services.
What You Will Do:
Manage the delivery and operations of Abbott's Conferencing capabilities including: Team Collaboration tools, Audio & Web conferencing, and Streaming
Oversees strategic Collaboration projects, in alignment with organizational goals.
Provides leadership across all capabilities to ensure roadmaps are developed and being executed on through strategic projects and key initiatives.
Prioritize work based on return on investment, customer satisfaction, product performance, short/long term impact and overall strategic company goals.
Define, lead and build a high performing, collaborative team. Hold team members and others accountable for consistently following through on commitments and ensuring that results are achieved.
Core Job Responsibilities:
Works with internal personnel, managed service partners, and key vendors to ensure service levels are consistently met for critical services.
Manages day to day operations of Abbott's conferencing platforms such as WebEx, and MS Teams
Manages intake and execution of large events, ensuring smooth, quality delivery.
Ensures solutions are compliant with legal, privacy and security requirements.
Develops and implements business continuity and disaster recovery protocols to minimize disruption to business operations in the event of emergency situations or data loss.
Provide training and education to employees to drive adoption of conferencing tools.
Establishes efficiency and efficacy standards, providing recommendations for improvement of IT infrastructure.
Analyzes IT infrastructure and systems performance to assess operating costs, productivity levels, upgrade requirements, and other metrics and needs.
Organizes and manages technical project plans in accordance with the strategic plans of the IT organization and senior leaders within the organization and analyzes and recommends appropriate solutions to requests.
Communicates effectively in order to provide optimal support of all departments' information systems needs and to promote a professional climate throughout the organization.
Develops and maintains relationships with external IT vendors and service providers.
Drives continuous Improvement of existing solutions and technologies
Recommends enhancements, additions, or changes that will assist in meeting the needs of the staff, department, or the Business Technology Services Organization.
Establishes and maintains constructive working relationships with senior leaders, managers, employees and other individuals that the Director encounters in the course of conducting business on behalf of the practice.
Responsible for managing, mentoring, coaching the team and setting objectives.
Education and Experience you will bring:
Bachelor's degree in Computer Science, Information Technology, Management Information Systems or similar degree required; Master's degree or MBA preferred.
Minimum 10 years of IT
Demonstrated ability to creatively approach business problems and establish course of action
Experience working in matrix global organization where success requires broad orchestration of resources and services
Experience working in an FDA-regulated business is preferred
Proficient in latest technology for IT systems and management.
Experience managing the operation of Conferencing tools such as WebEx, and MS Teams
Experience managing Streaming platforms and events including white glove events support
Vendor Management skills.
Excellent organizational skills and attention to detail.
Excellent verbal and written communication skills.
Excellent analytical and management skills.
Excellent interpersonal skills.
WHAT WE OFFER
At Abbott, you can have a good job that can grow into a great career. We offer:
Training and career development, with onboarding programs for new employees and tuition assistance
Financial security through competitive compensation, incentives and retirement plans
Health care and well-being programs including medical, dental, vision, wellness and occupational health programs
Paid time off
401(k) retirement savings with a generous company match
The stability of a company with a record of strong financial performance and history of being actively involved in local communities
Learn more about our benefits that add real value to your life to help you live fully: www.abbottbenefits.com
Follow your career aspirations to Abbott for diverse opportunities with a company that provides the growth and strength to build your future. Abbott is an Equal Opportunity Employer, committed to employee diversity.
Connect with us at www.abbott.com, on Facebook at www.facebook.com/Abbott and on Twitter @AbbottNews and @AbbottGlobal.
Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 109,000 colleagues serve people in more than 160 countries.