At Abbott, we're committed to helping you live your best possible life through the power of health. For more than 130 years, we've brought new products and technologies to the world -- in nutrition, diagnostics, medical devices and branded generic pharmaceuticals -- that create more possibilities for more people at all stages of life. Today, 109,000 of us are working to help people live not just longer, but better, in the more than 160 countries we serve.
Status: Full Time Permanent
Location: Kingston, ON
Territory: Kingston, Ottawa
The EP Procedure Specialist is primarily responsible for assisting customers in device implantation and follow-up, in-servicing and maintaining Abbott (formerly St. Jude Medical) products for Advanced Mapping in Electrophysiology. In addition, providing clinical expertise, collaborating with the Sales Team (Territory Manager and Regional Manager) to develop business strategies and growth, while serving as a technical conduit between customers and Abbott.
Within the limit of company policies, procedures, programs and budgets, the EP Procedure Specialist is responsible for and has commensurate authority to accomplish the duties set forth to assist customers in utilizing Abbott products
Work requires the application of theoretical principles and creative/analytical techniques typically acquired through extensive and detailed in-house training and experience gained in Device Clinics, ORs and Procedure rooms. Maintains expert knowledge and consults on technical and clinical advancements. Identifies and routinely uses the most effective, cost efficient and best practices to execute processes; continually evaluates their effectiveness and appropriateness.
EnSite Velocity/Precision Case Support: Support ENSITE NavX Contact Mapping cases.
Provide troubleshooting support to established Abbott accounts. Provide software and hardware enhancements as required. Work with sales team to develop long term relationships and business growth
Attend EP procedures involving Abbott products (including ICE, EPWorkMate/Claris) with an emphasis on advanced mapping and assist by facilitating proper and safe use of products, and thorough collaborative problem solving, to optimize outcomes
Coordinates clinical evaluation of products under Limited Market Release Authorization (LMRA)
Provide educational services to medical staff and Allied Health Professionals, on subjects related to the ENSITE System and Basic Electrophysiology Products (Diagnostic, Therapeutic catheters and Tools such as Steerable Sheaths).
Provide training on products, procedures, and applications to Abbott staff when required
Contribute to Clinical, Training and Education and Sales Organizations as a speaker/trainer, developer of training materials and/or Technical Memos on new technologies (including competitive products).
Attend and provide direction during evaluation of EP products to first-time users
Work closely with the Territory Managers to drive business opportunities and sales growth
Maintain expert status and continuing clinical and technical proficiency in advanced Pacing, Implantable Cardiac Defibrillators, Cardiac Resynchronization Therapy, EP mapping, and ICE technologies. Product expertise should go beyond features and benefits, focusing also on design, development, clinical application and competitive positioning. Attend scientific symposia, congresses, or other meetings for continuing education and to support product displays.
Maintain proficiency in EP/ICE procedures.
Obtain Abbott Company certification in Abbott EP technologies
Assist with Regional/National activities such as: timely Product Experience Report submissions; inventory consignment counts and inventory management.
Role model Abbott values and ensure all Regional activities maintain a positive customer perception of the Abbott brand
Be flexible with travel within Canada for case support, training and meetings (both regional and national)
In case the employee is being made aware of an event of complaint in relation to a product distributed by Abbott, said employee shall report this in compliance with the SOP 87600 on Product Experience Reports through EPIQ tracking system
Education, Experience & Skills:
Bachelor of Science, Engineering degree, or related technical degree. Masters in a related discipline an asset.
Valid driver's License and willingness to travel up to 60% of the time in the assigned territory.
Excellent written and verbal communication skills in French and English.
Ability to influence, approachable, ability to build credibility with customers as a knowledgeable resource
Ability to deal with ambiguity
Excellent problem solving and organizational skills
Demonstrated ability to work in a team environment is key
Demonstrated verbal and written communication, interpersonal and presentation skills.
Must be able to perform intermediate level arithmetic calculations, including ratios, rates and percentages; draw and interpret graphs; apply the principles of rational systems to solve practical problems; effectively deal with a variety of tangible variables in situations where only limited standardization exists; and interpret a variety of instructions furnished in written, diagrammatic or schedule form
Occasional weekend travel may be required for meetings and case support
Abbott Canada is committed to the hiring, advancement and fair treatment of individuals without discrimination based on factors such as race, sex, colour, ethnic or national origin, religion, disability, age, citizenship, family or marital status, political beliefs, sexual preference or other factors included in human rights legislation.
Our diversity goals for recruitment, hiring, and retention are embedded in our corporate goals, and our diversity initiatives are supported by the highest level of the organization.
We strongly believe that a diverse workforce fosters more creative and innovative thinking throughout the organization. Creating an inclusive environment, where everyone is respected and valued, enables us to leverage our diversity as a business driver and strengthens our position as a global leader.
Abbott strives to promote and maintain an inclusive, high-performing culture that allows all employees to reach their full potential and contribute to Abbott's success.
Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 109,000 colleagues serve people in more than 160 countries.