Stryker is one of the world’s leading medical technology companies and, together with our customers, is driven to make healthcare better. We offer innovative products and services in Orthopaedics, Medical and Surgical, and Neurotechnology and Spine that help improve patient and hospital outcomes. We are proud to be named one of the World’s Best Workplaces and a Best Workplace for Diversity by Fortune Magazine. Learn more about our award-winning organization by visiting stryker.com
Loan Kit Planner
Division: United Kingdom
Business Unit and Sub Business Unit: Operations, Loan Kits (Customer Service)
The Job's Mission
Everything we do at Stryker evolves around our customers. It is in our mission, it is in our DNA and each single day we aim to satisfy our customers to the best of our ability.
The Customer Service team is a critical component directly impacting our customer experience. We listen and speak to customers, we communicate and collaborate, we are professional, reliable and follow-up proactively to ensure a seamless and effortless customer experience and by delivering our service commitments.
The main function of the Kit Planner is to communicate effectively with the wider Loan Kit team in order to provide information that is accurate and of a timely manner to enable any potential supply problems to be anticipated and resolved with minimum disruption to the daily shipping and Kit Room teams. The Kit Planner will complete this through co-ordinating efforts between the courier service, Kit Booking, and Kit Room teams to ensure a high service level is maintained across the department. The Kit Planner will work to ensure all orders can be fulfilled as originally booked and will complete this through managing the return of loan kits and managing the obstacles which may present challenges; problem kits/failed collections.
Key Activities & Accountabilities
The Kit Planner is responsible for:
Being able to prioritise more/less critical activities and tasks; focus on the daily shipments, however able to look forward to update/amend future orders in ensure minimal disruption
Ensuring actions, decisions, and priorities reflect the commitment to the mission and strategy
Understanding how decisions impact customers/markets
Be a specialist in departmental processes - updating and notifying of any required changes to Work Instructions
Building Organisational Capability:
Successfully implementing new ideas
Supporting and maintaining our continuous improvement culture
Accepting feedback openly, modifying behaviours to achieve results
Working collaboratively across functions and divisions to achieve goals; both internal and external teams. Inclusively Kit Inspection/Kit Booking/Sales & Marketing.
Be an active, inspirational role model of the Stryker Service Commitments
Follow through on commitments, demonstrating consistency between words and actions
Support and help drive team engagement
Ensure priorities are completed and the business needs are met
Meeting or exceeding performance objectives
Utilising data and financial measures to support decisions; Power Bi/SFDC
Outputs and deliverables focus on customer impact
Accept feedback openly, and demonstrate changes based on the feedback - through use of personal development plan
Consciously and purposefully learning from experience
Assist with the induction of new starters
A Levels or Higher (or equivalent)
Experience in a logistics operation environment
Customer Service experience
Previous roles within fast paced and dynamic environment
Working both remotely and within office locations
Experience within health/medical device industry
Examples of teamwork
Strong knowledge of IT systems & tools and their implication for business processes (Oracle preferred).
Any other aptitude/skill required
Strong logistic awareness, good communication and organisational skills, and the ability to work calmly under pressure is essential. A team player with strong can-do attitude to enable them to problem solve until a suitable solution is found, whilst considering the impact of their decisions on the wider business; cost/service.
Decision Making/Judgement - Selects effective approaches to solving issues, based on available information and business objectives and escalates appropriately
Relationship Builder - Builds and maintains relationships within the team and across the wider organisation. The development of relationships across the Sales & Marketing teams plays a key part to the role
Excellent communication skills.
Proactive - Has a pro-active and independent personality, and ability to manage their own workload and prioritise appropriately
Strong internal drive and motivation to make a difference and add value to an organisation
Stryker is one of the world's leading medical technology companies and, together with our customers, we are driven to make healthcare better. The Company offers a diverse array of innovative products and services in Orthopaedics, Medical and Surgical, and Neurotechnology and Spine that help improve patient and hospital outcomes. Stryker is active in over 100 countries around the world.
Together with our customers, we are driven to make healthcare better.
At Stryker, quality is first in everything we do. We are driven to make healthcare better for our customers by
providing innovative products and services that meet regulatory requirements through our effective quality system.
The Company was founded in 1941 by Dr. Homer Stryker and incorporated in 1946 as the Orthopedic Frame Company. In 1964, the Company’s name was changed to Stryker Corporation.
• $13.6 billion in annual sales in 2018; annual revenue has grown for 39 straight years
• 17.1% CAGR (compound annual growth rate) in sales over 39 years
• ~36,000 employees globally in 2018
• 43 manufacturing and research & development locat...ions worldwide
• Included in the Standard & Poor’s 500 Index
• Ranked # 233 on Fortune Magazine’s “FORTUNE 500” list for 2019
• Ranked # 3 on Fortune Magazine’s “World’s Most Admired Companies” list for the “Medical Equipment” industry for 2019
• Ranked # 11 on Fortune Magazine’s “100 Best Companies to Work For” list (U.S.) for 2019
• Spent $862 million on R&D in 2018
• 7,784 patents owned globally in 2018
• Initial public offering of stock was in 1979
• Listed on the New York Stock Exchange under ticker SYK