Puyallup Tribal Health Authority - Technical Support Analyst II
Puyallup Tribal Health Authority
Location: Tacoma, Washington
Internal Number: 693217
PUYALLUP TRIBAL HEALTH AUTHORITY , located in Tacoma, Washington is seeking a full-time experienced Technical Support Analyst II.
"It is the mission of the Puyallup Tribal Health Authority to provide quality healthcare and promote wellness in a culturally appropriate manner."
We offer an outstanding workplace, competitive market based salary, and benefits packages including:
Monday - Friday schedule
Medical/Dental/Vision benefits - monthly premiums paid 100% for employees
18+ annual paid holidays
Generous paid sick and vacation accruals
401(k) with annual profit sharing
Life & AD&D insurance coverage
PTHA is an approved loan repayment site for various programs
Employee Assistance Program
Excellent work/home life balance
GENERAL FUNCTION: Provide end-user support by analyzing, evaluating and responding to calls regarding NextGen, desktop software and/or hardware including medical devices.
ESSENTIAL JOB FUNCTIONS:
Answer departmental Help Desk line documenting trouble tickets and referring tickets to appropriate staff within 20 minutes.
Install and maintain office productivity software and hardware for PTHA within required timeframe.
Engage the end user by analyzing calls to determine root cause and document the call in the Help Desk System within 2 hours.
Train end users on the use of software applications and hardware.
Responsible for troubleshooting system performance, reliability and security daily.
Assist the System Administrator with deploying and reporting on automation packages sent to assigned desktop computers.
Assist the System Administrator with monitoring the backup jobs as assigned and escalating all anomalies to the System Administrator I as soon as they are discovered.
Analyze and troubleshoot computer problems, identify appropriate solutions and implement the best solution keeping users informed of the status until the problem has been resolved or escalated within 2 hours.
Install, maintain and configure customer hardware and software for PC's, network printers and other devices used in a medical setting.
Identify and escalate situations requiring urgent attention or requiring higher level knowledge within established service level agreement or sooner.
Bachelor's degree in an IT related field and a minimum of two (2) years' experience in a computer related field OR six (6) years' progressively responsible experience in computer related field.
Minimum two (2) years' basic PC troubleshooting and minimum two (2) years' experience in providing end user support required.
A current Microsoft Specialists certification in current Windows OS, or two current CompTia certifications required.
Demonstrable knowledge of MS Office Suite, Active Directory user administration, SCCM and PXE boot tools, network stack troubleshooting, remote desktop support tools and methods, troubleshooting, ability to multi task and professional telephone skills required.
Tacoma, WA Since 5/19/03Tribal Health Preventive Services* Comprehensive medical and Dental care * Award-winning Quality Improvement Program * State-of-the-art Takopid Health Center * Community health, pharmacy, optometry and physical therapy * 35-patient Alcohol and Substance Abuse center * Kwawachee Center for mental health, which includes a spirit house for cultural activities.