Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals, and branded generic medicines. Our 109,000 colleagues serve people in more than 160 countries.
A healthy heart is essential to good health. That's why we're committed to advancing treatments for people with cardiovascular disease. As a global leader in Cardiac Rhythm Technologies, our breakthrough medical technologies help restore people's health so they can get back to living their best lives, faster. We focus on innovative technologies that can improve the way doctors treat people with heart arrhythmias, or irregular heartbeats.
Our location in Austin, TX, currently has an opportunity for a Global Field Training Manager.
The Abbott Global CRM Therapies Field Training Manager will provide bold and dynamic leadership and vision on the development, planning, implementation, and tracking of a comprehensive and world-class field training curriculum. The individual will be responsible for leading New Hire Training (NHT) and Tenured Training (TT) education for the Abbott Field Sales and Clinical Support teams across entire CRM portfolio globally to support the business unit's overall strategy and goals.
Using strong leadership skills and agility, the incumbent will be responsible to lead the Global Field Training team:
to identify and uncover new training needs and gaps from R&D, Marketing, ProfEd, Sales, and other key stakeholders,
to lead the development and design training of solutions, including tracking and measurement components,
to review the impact of the training after delivery, and to drive a cycle of continuous improvement
Leveraging a global mindset and a passion for training this role will require the individual to align all Abbott CRM regions on a single global curriculum that can be deployed with minimal modifications to help foster a consistent training experience for all trainees; to help align the messages that our reps and customers hear; and to streamline the amount of training content creation.
WHAT YOU'LL DO
Provide leadership and vision on the development, planning, implementation, and execution of field sales training
Engage with U.S. Sales Leaders and Global Training Managers to understand needs (training and volume) and lead the design and deployment of scalable training that meets global needs
Partner with and lead Global Training Managers by influence on the development of a single global training curriculum that can easily be adapted and deployed in each region by the respective training teams
Operate as a member of the Global Marketing Business team to provide direction and vision that supports and drives a globally focused integration of training that is aligned with business unit needs
Manage Education Specialists and Trainers to develop content through identification of training needs and gaps from multiple input sources to train new hires and upskills the existing field team
Build and develop a team of Education Specialists and Trainers that are highly skilled in designing and applying adult learning concepts to deliver an engaging, effective, and high-quality training curriculum
Motivate, influence and lead team to achieve common goals and objectives; anticipate, identify, and resolve high-level problems associated with completing projects and executing programs
Foster and drive a culture of best practices that leverages the latest technologies and tools and respects adult learning techniques and instructional design principles
Manage the team to ensure efficient development and delivery of training content that consistently meets compliance and quality standards
RUN THE BUSINESS
Develop and maintain cross-functional partnerships within R&D, Marketing, Sales, Clinical, Legal, Regulatory to help perpetuate the creation of highly effective training that is and compliant and achieves business objectives and results
Lead U.S. field training activities and oversee tracking U.S. field trainee training proficiency; work with U.S. Sales leadership in addressing any trainee learning gaps
Facilitate ability for Global Training Managers to track training compliance in single system (if possible)
Oversee consistent educational effectiveness and positive trainee experiences by reviewing effectiveness measures and driving a continuous training improvement mindset based on data and feedback
Partner with 'U.S. Sales Trainer' (reporting to U.S. Sales) and provide platforms and support to deploy sales training
Collaborate with the respective ProfEd lead to enable the efficient transfer of developed content to ProfEd
Align with peers in other divisions to position Abbott at the forefront of field training in the industry
Manage an annual expense/cost center budget
Comply with global regulations and requirements, company policy, operating procedures, processes, and task assignments
Become an expert within the designated therapy on trainee needs and keep current on developments in the field, specifically on product/therapy knowledge, market, and industry trends
EDUCATION AND EXPERIENCE YOU'LL BRING
BA/BS degree and 7+ years experience in the design and delivery of training and education programs for medical device industry OR Masters degree and 5+ years experience in the design and delivery of training and education programs for medical device industry.
3+ years management: team oriented with experience
Deep understanding of CRM device therapy and Abbott's CRM product portfolio
Functional understanding of R&D, Program Management and Marketing functions
Affinity for educating others and a demonstrated ability to simplify and articulate complex topics effectively
Experience creating multi-media, experiential rich content in blended learning/virtual environment
Ability to apply fundamental concepts to conduct needs assessment and design training programs to meet needs
Excellent computer and software skills in graphics, word processing, authoring programs, etc. to develop presentation/training materials
Ability to work in highly matrixed organization and geographically diverse business environments
Ability to work within a team and as an individual contributor in a fast-paced, changing environment
Strong communication, project management skills to accurately represent project status and deliverables to key stakeholders and management
Ability to resolve issues and meet project deadlines
WHAT WE OFFER
At Abbott, you can have a good job that can grow into a great career. We offer:
Training and career development, with onboarding programs for new employees and tuition assistance
Financial security through competitive compensation, incentives and retirement plans
Health care and well-being programs including medical, dental, vision, wellness and occupational health programs
Paid time off
401(k) retirement savings with a generous company match
The stability of a company with a record of strong financial performance and history of being actively involved in local communities
Follow your career aspirations to Abbott for diverse opportunities with a company that provides the growth and strength to build your future. Abbott is an Equal Opportunity Employer, committed to employee diversity.
Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 109,000 colleagues serve people in more than 160 countries.