Do you have experience in customer service and do you feel it's time for you to grow your career and start to make a difference in peoples lives? Do you have strong analytical skills and do you speak multiple languages? Do you think you have what it takes to work in one of the world leading medical devices companies? If you answered yes to all three questions, we have the perfect new position for you!
As our Customer Service Representative you are responsible for Data Solutions support for basic and self-serve customers as well as distribution partners as part of Stryker's world leading automated external defibrillator and mechanical CPR business in the assigned region
Your responsibilities include supporting the Data Solutions related efforts of the Medical Sales & Marketing Teams, working closely with the Regional Sales Managers, assisting customers and distributors with account creation in the LIFELINK central and LIFENET systems, managing assets and providing Data Solutions support (pre-sales, implementations, post-sales) within the Public Access market segment. This involves both inbound and outbound activities, this is a customer-facing role requiring experience dealing directly with customers at account and technical level.
You will enjoy this job if you like:
Thinking outside the box to provide solutions to our customers
Networking with different department in Europe and the US
In this position you assume the role of lead and expert in all aspects of the data and connectivity portfolio providing innovative data and connectivity solutions & services in the assigned region together with his/her Data Solutions Lead Specialist counterpart; You will act as a National Point of Contact for the Sales Force, delivering Data Solutions Support to Public Access customers in the assigned region. You will provide support for all elements of the LIFELINKcentral AED program manager system and support the transfer of data within the Resuscitation System of Care via WiFi and/or 3G interface for the LIFEPAK AEDs
You will become a Subject Matter Expert regarding all aspects of Stryker Data Solutions related devices and services within Public Access. Provide support for incoming queries and provide technical assistance for issues related to Data solutions by analyzing, isolating and identifying root cause. You will test data solutions related products in order to build and share knowledge with the Data Solutions Team. You will act as an expert in assigned region together with his/her counterpart Data Solutions Lead Specialist, providing support when needed in local matters
Stryker is one of the world's leading medical technology companies and, together with our customers, we are driven to make healthcare better. The Company offers a diverse array of innovative products and services in Orthopaedics, Medical and Surgical, and Neurotechnology and Spine that help improve patient and hospital outcomes. Stryker is active in over 100 countries around the world.
Together with our customers, we are driven to make healthcare better.
At Stryker, quality is first in everything we do. We are driven to make healthcare better for our customers by
providing innovative products and services that meet regulatory requirements through our effective quality system.
The Company was founded in 1941 by Dr. Homer Stryker and incorporated in 1946 as the Orthopedic Frame Company. In 1964, the Company’s name was changed to Stryker Corporation.
• $13.6 billion in annual sales in 2018; annual revenue has grown for 39 straight years
• 17.1% CAGR (compound annual growth rate) in sales over 39 years
• ~36,000 employees globally in 2018
• 43 manufacturing and research & development locat...ions worldwide
• Included in the Standard & Poor’s 500 Index
• Ranked # 233 on Fortune Magazine’s “FORTUNE 500” list for 2019
• Ranked # 3 on Fortune Magazine’s “World’s Most Admired Companies” list for the “Medical Equipment” industry for 2019
• Ranked # 11 on Fortune Magazine’s “100 Best Companies to Work For” list (U.S.) for 2019
• Spent $862 million on R&D in 2018
• 7,784 patents owned globally in 2018
• Initial public offering of stock was in 1979
• Listed on the New York Stock Exchange under ticker SYK