Patient Care Technician AdventHealth Medical Group West Florida
Location Address: Tampa, FL
Top Reasons to Work at AdventHealth Medical Group West Florida
Rollover PDO with service year increases in accrual
Comprehensive benefits package; including tuition reimbursement and matching 403b plan
Company Discount programs
You Will Be Responsible For:
Ensures the smooth operations of the clinic with the goal of a positive patient experience with every encounter.
Greets patients with a smile and assists patient’s through self-scheduling (kiosk/online).
Proactively manages patient waiting area by addressing patient needs and communicates wait times.
Fills patient cancellation slots efficiently in keeping schedules booked for the provider.
Communicates in a cordial, professional manner with patients via phone and in person to meet the patient’s needs as soon as possible.
Advocates services (range of sick services, flu-shots, vaccines, sports/camp physicals). Ensures all patients are asked to complete customer engagement survey. Generates customer awareness of the clinic and its services in the store by disseminating marketing materials and talking to customers. Ensures marketing materials are visible in patient waiting area.
Assists in maintaining clinic cleanliness by cleaning exam rooms before and after patient use and at the end of the day and other duties as needed. Checks bathrooms for cleanliness and reports to provider as needed.
Facilitates clinic and patient flow for the provider by preparing the patient in the exam room. Collects and enters all pertinent demographic data including insurance information, identification, applicable consent forms, chief complaint, medication list, medical/surgical history. Performs vital signs and point-of-care testing as requested by the provider.
Elevates patient concerns/immediate patient care needs immediately to the Provider on duty in the clinic. Provides service as chaperone for exams as requested by provider and/or patient.
What You Will Need:
High school diploma or equivalent and at least 1 year of experience in patient care.
Proficient with computer programs with word processing: PowerPoint, Excel, Word
Completion of training program as Medical Assistant, Emergency Medical Technician, Certified Nursing Assistant, RN student with completion of 1 semester in clinicals (preferred)
This role is responsible for creating an amazing experience through patient-centric activities including patient acknowledgement and assistance in the retail clinic environment. The Patient Care Tech is visible at the front desk 85+% of the time and is responsible for the overall patient flow through the clinic.
At AdventHealth, Extending the Healing Ministry of Christ is our mission. It calls us to be His hands and feet in helping people feel whole. Our story is one of hope — one that strives to heal and restore the body, mind and spirit. Our more than 80,000 skilled and compassionate caregivers in hospitals, physician practices, outpatient clinics, urgent care centers, skilled nursing facilities, home health agencies and hospice centers are committed to providing individualized, wholistic care.