The Abbott Ambassador is responsible for managing and expanding existing accounts (laboratories), managing and improving customer relationships, improving profitability of accounts, and handling first line service.
Full revenue responsibility for 2-4 MM USD including forecasting and target performance achievement.
Act as a trusted partner and advisor as Abbott's main contact to customers
Manage and drive the development of their accounts, including key activities such as: strategic account management and post-sales implementation process
New product and menu expansion targeting and sales support
Prepare and execute regular customer business reviews
Manage routine renewals of base business accounts and negotiate long-term contracts
Provide first line service support and technical troubleshooting for defined service interventions
Provide proactive service
Implement new assays
Provide ongoing training and coaching to customers
Oversee progress of cross-functional implementation team (post-sale) with project manager
Success in this role is measured by service level achievement, economic profitability, customer satisfaction score (NPS), contract renewal rate and managed revenue.
Requirements / Work experience
Bachelor's degree or equivalent experience required. Bachelor's / Engineering degree in bio medical / electrical / mechanical / medical technology or commercial is preferred
Minimum of 5 years track record in the diagnostic or medical devices industry with an emphasis on managing and expanding existing accounts, managing and improving customer relationships, improving profitability of accounts
Proven track record in a similar position supported by management and customer references
Successful engagement with customers, specifically Business Management and key stakeholders.
Excellent industry knowledge; strong understanding of key stakeholders and customer dynamics
Strong solution selling and relationship building skills
Excellent communication skills
Ability to identify and drive resolution of issues
Long-term, strategic focus on account
Candidates must be fluent in local language and English, additional languages are advantageous
The position requires the willingness to travel on a frequent basis, i.e. on average three days per week.
As a future Abbott professional, you'll work in a dynamic environment that:
Fosters your growth through comprehensive learning
Recognizes and rewards your contributions through competitive compensation to align your work with business success
Values and encourages diversity
Provides you with meaningful work and gives you the opportunity to have an impact on the lives of people across the world
Development and growth in a multinational company
Stable and flexible employment terms
Private health care, Multisport package, Group Life Insurance
Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 109,000 colleagues serve people in more than 160 countries.