Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals, and branded generic medicines. Our 109,000 colleagues serve people in more than 160 countries.
Our location in Lake County, IL currently has an opportunity for an IT Contract Manager - Supplier Management Office
WHAT YOU'LL DO
The IT Supplier Management Office (SMO) drives integration between IT Leadership, IT Operations, Procurement, and contracted Service Providers while ensuring receipt of services in accordance with outsourcing agreements.
The SMO optimizes contract, performance, financial, and relationship management processes building a foundation to maximize value, monitor contract compliance, drive continuous improvement and service excellence, resolve issues, and guide the relationship with the providers.
The Contract Manager has responsibility for end-to-end contract administration including contract change and interpretation, performance management and oversight of contractual deliverables and obligations.
The Contract Manager also guards the commercial relationship and administers commercial and financial arrangements with the Service Providers to include billing, invoicing, performance/penalty adjustments and internal chargebacks where appropriate.
This is a highly visible role which requires the resource to influence and partner with senior IT leadership and key Abbott 3rd party providers. The position will be responsible for multiple supplier relationships.
Core Job Responsibilities
Primary responsibilities of this position include but are not limited to:
Develops and directs effective relationships with and between strategic (high-spend, high-value and high-dependence) Service Providers and Abbott leadership/key decision makers
Develops and maintains governance process frameworks for interactions and integrations with service providers. Monitors the performance of the agreements and the health of the provider relationships. Drives cost savings and promotes performance optimization
Ensures contractual obligations (e.g., commitment dates, milestones, notices, renewals, deliverables) are met. Advises stakeholders on contractual rights/obligations. Maintains currency of the existing agreement via contract monitoring and change process
Drives continuous improvement activities and implementations across functional areas. Executes spend management and cost analysis processes with a focus on cost optimization.
Provides escalation support for revenue impacting performance or delivery issues through creation of service provider get well plans, track and support provider escalations to final resolution
Supports contract negotiation efforts led by global procurement and ensures supplier agreements comply to IT organizations strategies, policies, and practices
Position Accountability & Scope
The successful candidate for this position will have the following experiences and expertise:
Demonstrated history of managing complex supplier relationships, acting as the primary customer interface during all phases of contract performance. Exposure to legal processes/principles, pricing constructs and commercial best practices - confidentiality, data security and privacy.
Minimum Experience Required:
Minimum of 10 years of relevant experience with an emphasis on outsourcing and professional services agreements. IT Consulting experience preferred
Hands-on experience in executing sourcing strategy, performance analysis and contract management, negotiating favorable commercial terms, developing and managing budget control/pricing models, and maintaining supplier and stakeholder relationships
Deep understanding of the financial aspects of contracts such as rate structures and pricing strategies
Exceptional people skills, exhibiting the ability to work comfortably with individuals at all levels. Excellent oral and written communication skills with an ability to effectively collaborate and coordinate. Demonstrated diplomacy and effectiveness when working in a matrix environment. Executive presence. Highly organized, self-motivated and directed
Multi-faceted approach to relationship management to include a broad range of communication and problem-solving skills (accommodation, flexibility, support, understanding and more)
Experience in packaging high-quality documents with a meticulous attention to detail
Clear thinker who anticipates and develops strategies for anticipated future consequences and trends. Ability to perform in a fast-paced, goal-oriented, and time-sensitive environment
Develops innovative or creative process improvements and solutions
Demonstrated ability to perform in alignment with key IT principles: Transparency, delivering value, keeping things simple, Enabling People, Predicting/Preventing issues, Insisting on Compliance
University degree in business, law, computer science, supply chain, or equivalent; advanced degree beneficial
Microsoft Office Suite
MS Excel and MS Power Point super user
WHAT WE OFFER
At Abbott, you can have a good job that can grow into a great career. We offer:
Training and career development, with onboarding programs for new employees and tuition assistance
Financial security through competitive compensation, incentives, and retirement plans
Health care and well-being programs including medical, dental, vision, wellness, and occupational health programs
Paid time off
401(k) retirement savings with a generous company match
The stability of a company with a record of strong financial performance and history of being actively involved in local communities
Follow your career aspirations to Abbott for diverse opportunities with a company that provides the growth and strength to build your future. Abbott is an Equal Opportunity Employer, committed to employee diversity.
Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 109,000 colleagues serve people in more than 160 countries.