An evolving customer and regulatory landscape, mounting pipeline of next-gen assets and portfolio pressures, and intensifying competition are presenting new organizational and operational hurdles for Life Sciences companies. These complex market dynamics are requiring new levels of rigor and insight in business strategy development and problem-solving, both domestically and globally.
We are looking for practitioners who will work alongside Life Sciences organizations from bio-technology firms to global big pharma to medical devices, to drive business value through end-to-end delivery of solutions based on strategy development for heart of business issues. The practitioners should have relevant experience working with Commercial organizations of MedTech clients in helping them define their customer experience ambitions through data & technology. The ability to guide executives through their journeys from vision to technology enablement, collaborating across multi-disciplinary teams, and leveraging data-driven insights and analytics to drive growth, improve performance, and efficiency.
Learn more about Monitor Deloitte and our extensive expertise in Life Sciences .
Work you'll do
Our practice is focused on helping Life Sciences organizations make strategic choices to unlock new growth, elevate the customer experience, drive innovation, and enable competitive advantage. Deloitte's services and solutions provide actionable insights that enable our Life Sciences clients to formulate near- and long-term strategies to address their most pressing issues and provide clear path for implementation.
Types of engagements could include: building a Direct-to-Consumer / Patient Business, and Marketing & Activations Customer Strategy, Customer Success KPI Frameworks, Customer and Digital Strategy Roadmap, Customer / Employee Engagement Strategy and Playbook, Customer Insights and Research, Customer Journey Mapping, and Customer Analytics & Measurement
Typical responsibilities of a Sr. Manager could include:
Design and establish engagement objectives and scope
Lead team in development of quantitative and/or qualitative analysis (e.g., claims data analysis, market research data) to drive meaningful insights for our Life Sciences clients' biggest challenges
Develop work plans for strategic engagements, coordinate activities between work streams and identify changes in scope
Shape the intellectual agenda of the strategic solution, including design and present deliverable content to reflect the engagement contract and client needs
Strive to improve deliverable quality through verification and validation of results, leverage Deloitte's broad set of advisors to refine and improve insights
Contribute to the growth and development of junior team members through active feedback and contribution to performance assessments
Engage and drive meaningful exchange with c-suite clients through structured working sessions and strategic meetings
Participate in the development and presentation of proposals for business development activities with new or existing clients
Collaborate across Deloitte businesses to bring together strategy, tech, agency
Help shape future customer strategy offerings and points of view on Life Sciences industry
Digital Customer offering focuses on designing and implementing sales and service experiences, capabilities, and architectures to bring customer strategies to life. The ambition is to be the best in the world at driving customer transformation through the development of clever commercial strategies, distinctive experiences, and the application of digital technologies. We help make the "creative digital consultancy" real and in doing so, make new markets. Professionals will serve our clients through the following types of work:
Emerging | enables different capabilities throughout Lead to Fulfillment life cycle, we are closely aligned in assisting clients in providing a high-quality customer experience and executing efficient processes.
Sales Excellence & Service Excellence | Integrate the latest technologies with leading-edge strategies, insights, experiences, and talent to enable outstanding customer service
Salesforce | Deloitte unleashes the powerful Salesforce platform for our clients to drive the best possible outcomes and redefine engagement. We innovate like never before by creatively using technology to help enhance digital customer and employee experiences for our clients.
Bachelor's degree from accredited university with strong undergraduate academic record
10+ years of professional experience, including 6+ years Life Sciences industry and/or 1-2+ years' operating as a Sr. Manager/Director in a consulting environment
Ability to lead engagements focused on multiple workstreams to solve for large, complex client challenges
Ability to lead small, diverse teams, including through influence across matrix
Strong oral and written communication skills, presentation skills
Travel up to 50% (while 50% of travel is a requirement of the role, due to COVID-19, non-essential travel has been suspended until further notice)
Limited sponsorship may be available
Demonstrated interest in Life Sciences ecosystem strategic challenges, e.g. medical, pharmaceutical, health care delivery or insurance, regulatory, policy issues
Advanced degree in business (e.g., MBA) from a top tier program
Superior critical thinking, analytical and problem-solving skills, including quantitative, statistical or medical/pharmacy research interest
Demonstrates consistent career progression with increasing levels of responsibility; performed above expectations in professional roles
Exceptional interpersonal, team building and communication skills
PowerPoint and Excel proficiency
Ability to own deliverables
Outstanding integrity, initiative, creativity, and passion
Ability to work in an ambiguous environment
Strong problem solving and troubleshooting skills with the ability to exercise mature judgment
Live within commuting distance to one of Deloitte's consulting offices
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