Communicates appropriate and accurate information, proficiently and professionally, through radio and telephone communications on the recorded line.
Completes the RightCAD log with patient demographics and time stamped events of the transfer process for accuracy of department STATS. Ensures documentation is complete containing accurate information and is in compliance with department protocols.
Relays patient updates to supervisors, medical control, transport teams, sending and receiving facilities, and the accepting physician, of estimated arrival time as per protocols.
Air Dispatch is cross-trained in Ground Dispatch (E010) duties except for driver duties, and has the following additional responsibilities:
Performs continuous flight monitoring using GPS tracking and mapping.
Notifies the pilot and flight team of flight request, specialty team’s members and equipment to be added for weight and balance.
Proficiently initiates PAIP for overdue aircraft or incidents.
Proficiently utilizes systems/equipment in the department to include but not limited to the radios, SunPort, Cerner, Right Cad and NICE recording systems, and GPS tracking. Air Dispatch proficiently utilizes EM system and Metro Site-OCF number system.
What Will You Need:
EDUCATION AND EXPERIENCE REQUIRED:
Graduate of EMT program with prior dispatch experience, OR
Graduate of Paramedic program
3-5 years pre-hosp or ED experience
EDUCATION AND EXPERIENCE PREFERRED:
Associateâ™s Degree in health care related field
Dispatch or transfer center experience
LICENSURE, CERTIFICATION OR REGISTRATION REQUIRED:
Current, active license in State of Florida as an Emergency Medical Technician (EMT) or a Paramedic.
LICENSURE, CERTIFICATION OR REGISTRATION PREFERRED:
NAACS (National Association Air Medical Communication Specialist)
NHTSA National Standard Curriculum for EMD (Emergency Medical Dispatch)
Under general supervision the Air Transport Dispatchers are responsible for the coordination of transfers into and within the AdventHealth system of critically ill patients by air. Works in the RightCAD system, documenting time stamped events of the transfer process. Works jointly with the Shift Supervisor and/or the ETC/Flight RN to make decisions of triage, outsourcing and resolution of transfer issues. Actively participates in outstanding customer service and accepts responsibility in maintaining relationships that are equally respectful to all.
At AdventHealth, Extending the Healing Ministry of Christ is our mission. It calls us to be His hands and feet in helping people feel whole. Our story is one of hope — one that strives to heal and restore the body, mind and spirit. Our more than 80,000 skilled and compassionate caregivers in hospitals, physician practices, outpatient clinics, urgent care centers, skilled nursing facilities, home health agencies and hospice centers are committed to providing individualized, wholistic care.