Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 113,000 colleagues serve people in more than 160 countries.

Abbott Rapid Diagnostics is part of Abbott's Diagnostics family of businesses, bringing together exceptional teams of experts and industry leading technologies to support diagnostic testing which provides important information for treatment and management of diseases and other conditions.

The position of Technical Consultant is within our Cardiometabolic business.  The Technical Consultant has primary responsibility for the LDX and Afinion products in the Abbott Rapid Diagnostics (ARDx) Cardiometabolic Business Unit.

The Technical Consultant manages the field-based technical service needs of ARDx in a defined geographical region, this includes performing in-services for identified products, retention calls to end-user customer, building technical rapport with key customers, interaction with sales staff and distribution partners and conducting evaluations and troubleshooting as required. This position is also responsible for retaining at-risk customers, maintenance of established accounts, and contributing to the growth of existing accounts.

When not travelling, other responsibilities include maintaining a current understanding of the technical issues relevant to Abbott products and knowledge of current laboratory and Point-of-Care CLIA, CAP, COLA, and TJC testing requirements.

The position requires at least 50% travel, and may average as much as 75% travel, occasionally with less than a week's notice. Some weekend travel may be required.

This job description will be reviewed periodically and is subject to change by management.

WHAT YOU'LL DO:

• Establish relationship with end-user accounts in the territory.  Assess training and support needs of each new and existing end-user customer.  Decide on suitable training style tailored to account's individual needs.  Execute customized training.
• Assist Technical Support and the end user in troubleshooting of all the assigned products.
• Assist with evaluations tailored to customer-specific requirements.
• Provide assistance to accounts to ensure regulatory compliance and excellent laboratory practice.
• Develop and maintain a strong working relationship with the AE, communicating relevant account background and information.
• Identify opportunities to up sell in an account.  Take necessary steps to ensure up selling occurs, e.g. product demonstration, training, and/or coordination with Sales staff/distribution partner representatives.
• Identify inactive ARDx accounts.  Assess requirements to reactivate, e.g. reselling, retraining, etc.  Exercise discretion to maximize financial impact of reactivation.
• Manage travel within territory to control travel expenses.
• Requires a minimum of 50% travel, and may average as much as 75% travel, occasionally with less than a week's notice.
• Submit accurate and timely expense reports in accordance with company guidelines, policies and procedures.
• Maintain compliance by entering data in Saleforces.com and related databases when necessary.
• Attend and participate in company and professional meetings, including conference and webinar calls.
• Complete all company assigned Compliance and Product training courses (METRO) by their due dates.
• Obtain certification within the Vendor Credentialing requirements by following current immunizations, required training, background checks and competency assessments.
• Understands and is aware of the quality consequences which may occur from the improper performance of their specific job.
• Perform other duties & projects as assigned.

EDUCATION AND EXPERIENCE YOU'LL BRING

Required

• BS/BA degree required in Medical Technology or comparable discipline.
• 3-5 years successful track in technical/medical consultant role.
• Strong understanding of laboratory practices.
• Strong knowledge of physician office market.
• Strong interpersonal & presentation skills.

Preferred

• Approximately four to six years medical technology background with progressive responsibility, related experience, familiar with the industry, and ability to manage time and assigned territory.
• The ability to work in a matrix organization and influence without authority or internal staff.  Strong customer service orientation.
• High level of communication skills necessary to represent Abbott to accounts, describe product features and advantages.
• Internal Contacts:  Sales, Marketing, and Customer Service departments in order to coordinate and follow up on sales, identify leads, and resolve problems.
• External Contacts:  Current and potential customers to conduct formal presentations, resolve issues/ trouble shoot and support sales and marketing.

Learn more about our benefits that add real value to your life to help you live fully:  http://www.abbottbenefits.com/pages/candidate.aspx

Follow your career aspirations to Abbott for diverse opportunities with a company that provides the growth and strength to build your future. Abbott is an Equal Opportunity Employer, committed to employee diversity.