Patient Administrative Coordinator (Sleep Center - Waltham)
Boston Children's Hospital
Location: Waltham, Massachusetts
Internal Number: 3267256
This Patient Administrative Coordinator will be responsible for:
Managing the prior authorization process for patients and/or may train on more complex prior authorization processes in support of specialized medical devices Preparing letters of medical necessity based on physician's notes.
Serving as point of contact on the process for obtaining and responding to additional requests for prior authorizations for medicines/medical devices across relevant insurance companies for supported clinical area.
Answering phone and email inquiries from patients and families and external companies in coordination of clinical services. Records and forwards messages as needed.
Scheduling new and return visits as needed. Verifying patient demographics. Collecting all necessary clinical documentation and information.
Responding to patient's concerns and needs within scope of knowledge and authority and in accordance with our best practices and procedures.
Responding to situations requiring escalated service response, ensuring the appropriate providers and parties across multiple specialty areas are made aware of concerns and follows up to ensure resolution.
Ordering and maintaining supplies of designated medical devices.
Actively participating in and contributing to departmental and organizational initiatives and projects with a focus on continuous process improvement.
Additional tasks as required by business/clinic needs
To qualify, you must have:
High school diploma required. Some college or occupationally-specific education/training preferred.
Minimum of 1 year of experience in a high volume administrative role with an emphasis on problem resolution among multiple internal and/or external parties.
Superior customer service skills.
Experience in a call center or healthcare setting preferred.
Experience with Epic Cadence a plus.
Boston Children's Hospital offers competitive compensation and unmatched benefits, including a flexible schedule, affordable health, vision and dental insurance, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition Reimbursement, and discounted rates on T-passes. Discover your best.
Boston Children's Hospital is a 395-bed comprehensive center for pediatric health care. As one of the largest pediatric medical centers in the United States, Children's offers a complete range of health care services for children from birth through 21 years of age.