Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 113,000 colleagues serve people in more than 160 countries.
A healthy heart is essential to good health. That's why we're committed to advancing treatments for people with cardiovascular disease. As a global leader in Cardiac Rhythm Technologies, our breakthrough medical technologies help restore people's health so they can get back to living their best lives, faster. We focus on innovative technologies that can improve the way doctors treat people with heart arrhythmias, or irregular heartbeats.
The Abbott Global CRM Therapies Internal Commercial Instructor will be responsible for designing, implementing, and executing CRM educational programs for Abbott CRM field representatives and employees.
This position is based Onsite in Austin Texas. The Training Instructor will have a thorough understanding of the customer, their needs, and the evolving marketplace to ensure sales and clinical representatives are effective in selling to and supporting our customers within Abbott CRM technology. They will be instrumental in ensuring the field organization is prepared to not only engage customers on the features and clinical elements of our products but also the economic aspects of our technologies. This self-starter will be critical in designing new curricula and instrumental in developing new and innovative ways to deliver the curriculum following best-practices in adult learning within assessed constraints.
In collaboration with multiple stakeholders (Education, Marketing, R&D, Sales, etc.), develops, implements, and executes new employee and continuing education for Abbott employees on specific therapy product technologies and sales best practices within classroom settings and/or other remote modalities.
Develops, implements, and executes curricula and training content to the field through multiple channels to build field competence in the following areas to drive sales effectiveness: clinical competence, technical knowledge, customer understanding, resource utilization, and selling ability.
Develops metrics to assess the effectiveness of training programs and quickly implements changes to training programs as needed.
Engages field organization through periodic visits to understand the current selling, competitive, clinical, and healthcare environment and makes necessary changes to the curriculum to ensure employees are adequately trained.
Oversees the process to ensure training materials and delivery strategies are updated and relevant to the needs of our internal customers through collaboration with Downstream Marketing and Product Launch team;
Ensures comprehensive course materials are maintained online.
Maintains an in-depth knowledge of CRM products, therapies, customers, and business objectives to develop, implement and execute continuing education programs for Abbott representatives. Updates all education programs on a continuous basis.
Maintains an organized and properly equipped education program and adjoining "hands-on" rooms and projection area.
Resolves issues and meets project deadlines.
Complies with U.S. Food and Drug Administration (FDA) regulations, other regulatory requirements, company policies, operating procedures, processes, and task assignments.
Bachelor's Degree Required.
3+ years training experience in Cardiac Rhythm Management area or equivalent sales and/or marketing experience.
Knowledge of cardiac related medical devices, device implant and follow up
Desired/ Preferred Qualifications:
Deep understanding of CRM device therapy and Abbott's CRM product portfolio
Ability to apply the fundamental concepts and practices to conduct needs assessment and design training programs.
Understanding and expertise in the technical aspects and application of current and new products in therapy area.
Affinity for educating others.
Demonstrated ability to simplify and explain complex topics effectively and experience developing others.
Excellent computer and software skills (experience with Microsoft Office or Adobe Creative Cloud required) in graphics, word-processing, databases, authoring programs, etc., to develop presentation materials.
Excellent presentation and interpersonal skills.
Excellent technical aptitude.
Ingenuity and willingness to develop creative solutions to complex problems within defined constraints.
Ability to work in a highly matrixed and geographically diverse business environment.
Ability to work within a team and as an individual contributor in a fast-paced, changing environment.
Ability to leverage and/or engage others to accomplish projects.
Strong verbal and written communications with ability to effectively communicate at multiple levels in the organization.
Ability to travel approximately 10-20% (domestically and globally).
WHAT WE OFFER
At Abbott, you can have a good job that can grow into a great career. We offer:
Training and career development, with onboarding programs for new employees and tuition assistance
Financial security through competitive compensation, incentives and retirement plans
Health care and well-being programs including medical, dental, vision, wellness and occupational health programs
Paid time off
401(k) retirement savings with a generous company match
The stability of a company with a record of strong financial performance and history of being actively involved in local communities
Follow your career aspirations to Abbott for diverse opportunities with a company that provides the growth and strength to build your future. Abbott is an Equal Opportunity Employer, committed to employee diversity.
Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 109,000 colleagues serve people in more than 160 countries.