Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 113,000 colleagues serve people in more than 160 countries.

At Abbott, we believe people with Diabetes should have the freedom to enjoy active lives. That's why we're focused on helping people with diabetes manage their health more effectively and comfortably, with life-changing products that provide accurate data to drive better-informed decisions. We're revolutionizing the way people monitor their glucose levels with our new sensing technology. 

Senior Sales Administration and Support Analyst: A Unique Opportunity

The primary role of the Senior Sales Administration and Support Analyst is to work with US Commercial functions on the underlying data needs for various CRM applications, reporting platforms and support them  in timely fashion.  This role is responsible for working with data vendors on master data, prescription data and claims data and supporting data consumption. In this role, you will resolve data inquiries by partnering with the data source providers. This role will provide regular updates to senior management on the status of data assets and data projects.  This is an onsite Opportunity in Alameda, CA.

WHAT YOU'LL DO 

• Internal and Field Stakeholder Communication: Effectively communicate and partner with internal and external stakeholders while addressing their business needs
• Problem Solving: Adopt a strategic approach to achieve business objectives by asking strategic questions, , developing an action plan, and executing the same
• Data Analysis: Maintain subject matter expertise with sales and master data sources and tools, and apply this expertise to deliver high quality data and actionable insights
• Process: Consistently implements all Commercial Data Management protocols, procedures, and standards in a timely manner
• Teamwork and Collaboration: Contribute to the team's performance, actively collaborate within and beyond the team to design and ensure buy-in around solutions
• Work on Support tickets and Data Inquiries coming from Field
• Pull Adhoc sales reports, compliance reports based on the needs
• Work with the team to understand data quality issues and resolve them
• Work with the vendor teams to ensure the deliverables meet the quality
• Support data change requests to ensure unique and accurate HCP and HCO data
• Support data needs for targeting, alignment, incentive compensation, analytics and KPIs
• Understand new data sources and integrate them into overall data ecosystem

EDUCATION AND EXPERIENCE YOU'LL BRING 

Required 

• Bachelor's degree or equivalent experience and demonstrated competence required; additional post-graduate education may contribute toward the desired years of experience;
• Typically requires 6-7 years of significant financial experience to develop the competence to meet the skills and responsibilities of the position; Candidates / incumbents should possess the following: - ability or aptitude to apply in-depth knowledge of financial processes, accounting methodologies and Division-specific operations to lead complex processes and to support related systems and functions; - ability to form and develop interpersonal, professional relationships; display socially and professionally appropriate behavior; - ability to operate independently with broad scope of responsibility under minimal supervision and under challenging time constraints; - ability to communicate clearly, concisely and accurately with all levels of the organization; - ability to facilitate interpretation and understanding of data, identify risks, develop recommendations and implement solutions; - demonstrated initiative, problem-solving skills, analytical skills and critical-thinking skills; - ability to work independently and in groups; ability to work cross-functionally; - ability and aptitude to use various types of databases and other computer software; - ability to prioritize; - strong organizational skills;

Preferred 

• 5+years of data management / data analysis experience from working in Pharma / Biotech / Medical Devices in Commercial Operations
• 3+ years of experience working in syndicated data from Symphony Health Solutions and/or IQVIA
• 2+ years of experience in working with systems such as Veeva CRM, Salesforce and Veeva open data
• Experience working with BI tools like Tableau

This job may be hired at different levels, based on the experience of the candidate

WHAT WE OFFER  

• At Abbott, you can have a good job that can grow into a great career. We offer: 

• Training and career development, with onboarding programs for new employees and tuition assistance  
• Financial security through competitive compensation, incentives and retirement plans  
• Health care and well-being programs including medical, dental, vision, wellness and occupational health programs 
• Paid time off  
• 401(k) retirement savings with a generous company match 
• The stability of a company with a record of strong financial performance and history of being actively involved in local communities 
  • Learn more about our benefits that add real value to your life to help you live fully:  www.abbottbenefits.com  
  • Follow your career aspirations to Abbott for diverse opportunities with a company that provides the growth and strength to build your future. Abbott is an Equal Opportunity Employer, committed to employee diversity. 
  • Connect with us at www.abbott.com, on Facebook at www.facebook.com/Abbott and on Twitter @AbbottNews and @AbbottGlobal.