Applies skills as a seasoned clinical applications professional to projects of medium size at all levels of complexity, or portions of large projects.

Under the general supervision of the Clinical Communications Lead, this position is responsible for providing supervision and technical assistance in the development and support of clinical communications primarily at UCSF and BCH Oakland Campuses. This position will work closely with various teams in order to provide best-in-class service to Voalte users; interacts with clinical and business customers, as well as various IT groups, external departments, and outside vendors and consultants. This position will be a primary contact with our field services group and directly assist them with hardware, this is an onsite position. The position is responsible for complex assignments that are small to significantly sized, that require independence, decision making, project management, and judgment levels beyond that of Programmer/Analyst II. Analysis of situations or data requires an in-depth evaluation of various factors. Incumbent will exercise judgment within broadly defined practices and policies in selecting methods, techniques, and evaluation criteria for obtaining results.

• Assist with resolving/troubleshooting issues (help pull log files, replicate, document)
• Assist with escalations to the appropriate Customer or vendor contact
• Assist with the escalation of issues regarding network or servers to the appropriate customer contact
• Track and trend Voalte issues to institute process improvements where possible to reduce issue escalations
• Support new project development, including systems analysis, planning and preparation, testing and implementation, and client coordination as needed
• Develop, support, and maintain systems documentation and procedures as needed and provide training to other IT staff and user clients as appropriate
• Coordinate interactions and activities of vendors, both on-site and off-site as related to systems or areas supported
• Assign, plan, manage and complete tasks with minimal supervision and coordinate multiple assignments concurrently
• Coordinate and participate directly in the support of infrastructural applications, including
• Rauland Borg Adult Nurse Call (R5)
• Troubleshoot problems end-to-end, identifying the potential root cause, coordinating service/support between Clinical Engineering, IT, Network support, server support, medical device vendors, MDI application vendor, and Apex application support
• Work with IT to coordinate security management process including risk and vulnerability analysis and related documentation associated with interconnected/integrated medical systems
• Work with clinical and application stakeholders in developing specifications for new interfaces
• Test and provide quality control for implementation of patches, upgrades, and interfaces
• Meet weekly with the Clinical Communication team lead to prioritizing workload
• All other duties as may be assigned