Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 113,000 colleagues serve people in more than 160 countries.
A healthy heart is essential to good health. That's why we're committed to advancing treatments for people with cardiovascular disease. As a global leader in Cardiac Rhythm Technologies, our breakthrough medical technologies help restore people's health so they can get back to living their best lives, faster. We focus on innovative technologies that can improve the way doctors treat people with heart arrhythmias, or irregular heartbeats.
Our location in Minnetonka, MN currently has an opportunity for a Business Process Improvement Manager US & CALA.
Initiate, facilitate and supervise the setup and improvement of business processes following project management and Lean principles. Drive the conversion of business processes/requirements into system processes and organize support on the systems used in the US & CALA Customer Service organization.
The above is accomplished through the BPI team and in close cooperation with peers and end-users located in Europe, APAC and the US/CALA.
WHAT YOU'LL DO
Manage, coach, prioritize tasks and identify training needs to maintain an increased expertise of the BPI team in order to achieve efficient and effective execution and timely completion of projects and day-to-day service requests.
Set up an environment in which project management and Lean tools are leading principles in improvement/analysis initiatives.
Maintain and continuously improve a culture of detailed data analysis and data driven recommendations regarding project objectives, enhancements and process changes.
Business Process Improvement:
Drive the execution of multiple cross-functional and cross-regional projects and other initiatives such that a timely and seamless integration is accomplished.
Understand and make informed recommendations about overall Customer Service improvements.
Communicate effectively with internal clients to identify needs and evaluate alternative business solutions.
Drive quarterly SAP ranking activities for the US & CALA Customer Service organization. Understand the local priorities/requirements and liaise with peers in other regions on possible interest in regional Customer Service initiatives. The outcome will serve as the basis for a global Customer Service ranking.
Facilitate successful implementation of ranked ITDR by pursuing progress on development, secure full understanding of detailed requirements, execution of detailed User Acceptance Testing and anticipate on possible gaps.
Work with the BPI team to perform data analysis, identify trends, root causes of failures and opportunities for cross-functional process improvement, workflow changes and services delivered
Oversee the implementation and maintenance of processes ensuring efficient master data set up.
Provide intensive follow up and establish awareness on importance of data accuracy and process compliance within the CS organization
Establish KPI and work with stakeholders on identified actions to positively influence the KPI.
Supervise the timely creation and review of QA procedures and end-user training material ensuring continual accuracy of documentation.
Elaborate current end-user training and provide the means to increase proficiency and independency of end-users.
Guarantee documentation of all trainings provided.
EDUCATION AND EXPERIENCE YOU'LL BRING
At least 7 years of experience in an international environment
Experience with ERP system implementations/enhancements or process design
Excellent knowledge of Excel (or any other analytical tool) and additional Microsoft applications
Excellent people management skills to drive and coach
Strong communication and leadership skills
Fluent in English, Spanish is a plus.
Knowledge of SAP is a plus.
Be familiar with tools within the continuous improvement (eg 6Sigma, Lean, Kaizen, etc.) and project management methodology.
Be a natural born trainer and presenter and know how to transfer own knowledge into the organization.
Ability to manage multiple projects and leverage/engage others to accomplish projects
Ability to clarify options and facilitate issue resolution with cross-functional project teams.
'Out-of-the-box' thinking and problem solving
WHAT WE OFFER
At Abbott, you can have a good job that can grow into a great career. We offer:
Training and career development, with onboarding programs for new employees and tuition assistance
Financial security through competitive compensation, incentives and retirement plans
Health care and well-being programs including medical, dental, vision, wellness and occupational health programs
Paid time off
401(k) retirement savings with a generous company match
The stability of a company with a record of strong financial performance and history of being actively involved in local communities
Follow your career aspirations to Abbott for diverse opportunities with a company that provides the growth and strength to build your future. Abbott is an Equal Opportunity Employer, committed to employee diversity.
Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 109,000 colleagues serve people in more than 160 countries.