Global Product Launch Training and Education Specialist
Location: Austin, Texas
Internal Number: ABLAUS31001919ENUSEXTERNAL
Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 113,000 colleagues serve people in more than 160 countries.
A healthy heart is essential to good health. That's why we're committed to advancing treatments for people with cardiovascular disease. As a global leader in Cardiac Rhythm Technologies, our breakthrough medical technologies help restore people's health so they can get back to living their best lives, faster. We focus on innovative technologies that can improve the way doctors treat people with heart arrhythmias, or irregular heartbeats.
The Abbott Global CRM Therapies New Product/Therapy Product Launch Training and Education Specialist will be responsible for developing training content and programs related to new groundbreaking CRM products/therapies that will be utilized by all healthcare professionals (HCPs) and Abbott Field team audiences. This position is onsite and can be based in Austin TX, or Sylmar, CA
Using agility, creativity, and strong project management skills the incumbent will be responsible to partner with R&D, Marketing, and Clinical teams to identify new procedural techniques and product/therapy needs by trainee, to design global training solutions to meet these needs, and to develop preliminary training content for Abbott's most novel product and therapies.
Leveraging a passion for innovation and training, the individual will establish what Abbott needs to do during in the early development stages to determine how the training for the new products/therapies will look when deployed. This role is global facing and requires the ability to understand the nuances of procedural techniques globally to be able to proactively develop the relevant training content to help foster a single curriculum and a consistent training experience for all trainees.
Partner with R&D and Upstream Marketing, as early as possible in the product development life cycle, to identify procedural and product/therapy trainee needs by participating on the core team
Participate in pre-clinical/clinical activities and directly engage with HCPs to get their procedure/product/therapy feedback first-hand focusing on the user experience (future trainee) perspective
Lead the development of comprehensive product launch training for high profile launches that can be deployed into in-person, simulated, or virtual/digital learning environments
Collaborate with the respective ProfEd and Field training leads/teams to get their feedback on the development of the core training content and proactively plan the hand-off to ProfEd and Field training for a seamless launch
Partner with Downstream Marketing to help with launch planning as a significant part of new product/therapy launches will be educational
Deliver new procedure/product/therapy train-the-trainer training to the Global Trainers, Education Specialists and Trainers prior to launch
Collaborate with other Education Specialists and Trainers to employ a continuous improvement strategy that supports key business objectives and achieves growth targets
Engage with peers from Abbott divisions as guest speaker on new CRM products and share/ collect best practices
Lead and ensure positive customer/trainee/trainer experience and global message consistency at programs and become an expert within the designated therapy on trainee needs
Partner with other stakeholders to keep training curricula as globally consistent and standardized as possible
Maintain training content on a continuous basis to keep content relevant and current to meet the needs of the trainee
Drive a culture of best practices, technologies, and tools and as appropriate apply those best practices following adult learning techniques and instructional design principles
Comply with global regulations and requirements, company policy, operating procedures, processes, and task assignments
Keep current on developments in the field, specifically on product/therapy knowledge, market, and industry trends
BA/BS degree and 7+ years experience in the design and delivery of training and education programs for medical device industry OR Masters degree and 5+ years experience in the design and delivery of training and education programs for medical device industry.
Desired/ Preferred Qualifications:
Deep understanding of CRM device therapy and Abbott's CRM product portfolio
Functional understanding of R&D, Program Management and Marketing functions
Strong CRM procedural background experience
Affinity for educating others and a demonstrated ability to simplify and articulate complex topics effectively
Ability to contribute with development of simulation training modules
Experience creating multi-media, experiential rich content in blended learning/virtual environment
Ability to apply fundamental concepts to conduct needs assessment and design training programs to meet needs
Excellent computer and software skills in graphics, word processing, authoring programs, etc. to develop presentation/training materials
Ability to work in highly matrixed organization and geographically diverse business environments
Ability to work within a team and as an individual contributor in a fast-paced, changing environment
Strong communication, project management skills to accurately represent project status and deliverables to key stakeholders and management
Ability to resolve issues and meet project deadlines
Ability to travel approximately 20-30% (domestically and globally).
WHAT WE OFFER
At Abbott, you can have a good job that can grow into a great career. We offer:
Training and career development, with onboarding programs for new employees and tuition assistance
Financial security through competitive compensation, incentives and retirement plans
Health care and well-being programs including medical, dental, vision, wellness and occupational health programs
Paid time off
401(k) retirement savings with a generous company match
The stability of a company with a record of strong financial performance and history of being actively involved in local communities
Follow your career aspirations to Abbott for diverse opportunities with a company that provides the growth and strength to build your future. Abbott is an Equal Opportunity Employer, committed to employee diversity.
Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 109,000 colleagues serve people in more than 160 countries.