The Manager of Imaging Operations is responsible for planning, designing, coordination and improving Imaging Services. Is directly responsible for managing multiple Imaging modalities (CT, Nuclear Medicine, Ultrasound, MRI, and Diagnostic Services). This position is responsible for regulatory requirements, operations and compliance with the Joint Commission requirements. Ensures adherence to, and understanding of, the organization's vision, mission, values and goals. Recommends and assists in development of policies and procedures to comply with regulatory organizations and System philosophy. Acts as Radiology Director as required.
ESSENTIAL FUNCTIONS OF THE ROLE
Plans, designs, implements and maintains work processes for the delivery and quality of imaging services with respect to turnaround times, quality of exams performed and patient preparation in a timely, accurate, and cost-efficient manner in compliance with established System and regulatory standards, policies and procedures. Continuously revises processes for operational improvement and efficiencies. Investigates, resolves and documents the resolution of patient complaints.
Monitors, evaluates and modifies staffing patterns to ensure adequate staffing levels; prepares and modifies work schedules as needed to ensure adequate coverage of all shifts; approves paid time off, sick time and leave of absence requirements for assigned staff.
Interviews, hires, counsels and terminates personnel in collaboration with the Human Resources. Completes performance evaluations, and rewards and recognition. Trains new staff and Ensures all registrations and certifications are current, on file and up to date. Helps develop staff for career and growth opportunities
Collaborates with the management team and staff to conduct multidisciplinary staff meetings to ensure consistent and timely communication throughout the department and that the Vision, Mission, Values and Goals of the organization are understood and adhered to.
Facilitates goal setting for staff working in the imaging sections. Monitors goals, achievements and Ensures the outcome of the goals is reflected in the annual performance evaluations. Encourages employees to participate in Employee Satisfaction Surveys, Patient Safety surveys and other activities providing service feedback results to staff. Initiates a plan of action related to areas of improvement.
Collaborates with Management to develop a budget for the department - including providing feedback on new and replacement equipment and services needed for continued growth - monitors operational budgets and implements corrective action plans for negative productivity and operating expense variances.
Acts as a Radiology liaison to other departments. Develops and maintains cooperative working relationships with physicians and other medical departments in order to gather and exchange information, develop and implement solutions to problems. Assist in developing, reviewing, revising, submitting and implementing policies, procedures and objectives that support Department and System objectives.
Ensures the department is compliant with The Joint Commission on Accreditation of Healthcare Organizations (JCAHO), the Texas Department of Health (TDH) standards, and other accrediting bodies.
Identifies patient service requirements by utilizing AIDET when communicating with patients to ensure they perform the correct exam on the correct patient, establishing personal rapport with potential and actual patients and other persons in a position to understand the service requirements.
Coordinates and leads groups focusing on patient safety, customer service, performance improvement, environment of Care, Employee Engagement, Physician Engagement, Quality Improvement, Inter-Departmental Relations, etc. Participates in shared governance, department, hospital, or professional organizations and committees. This can also include LEAN initiatives, 5S projects, inter-departmental committees, or any professional organization participation, QC assurance with radiologist, etc.
KEY SUCCESS FACTORS
Must maintain current knowledge of imaging trends, techniques, protocols, procedures and maintain skills on equipment to perform exams appropriate care for the following age groups: newborn, pediatric, young adult, adult and geriatric.
Able to perform high quality advanced imaging procedures according to exam protocol and in compliance with established System and regulatory standards, policies and procedures in a timely manner, and and explain the procedure to put patients at ease.
Able to ensure customer satisfaction by limiting wait times, providing courteous service, remaining professional, reviewing patient satisfaction scores and developing action plans when required.
Able to serve as preceptor by providing quality training to new team members and on new services and initiatives.
Able to make operational decisions around how work gets done - quality and productivity standards, measurable goals for employees and project teams, etc.
Able to use broader objectives to determine how best to use resources to meet schedules and goals.
Able to make or approve effective hiring and termination decisions.
Able to evaluate and recommend changes to policies, and establish procedures that affect the managed organization.
Basic business knowledge, including but not limited to: annual planning and goal setting, adherence to budgets, employee compensation, compliance and risk management.
General computer skills, including but not limited to: Microsoft Office, information security, scheduling and payroll systems, electronic medical documentation, and email.
Able to take call, if required.
Our competitive benefits package includes the following
Immediate eligibility for health and welfare benefits
401(k) savings plan with dollar-for-dollar match up to 5%
PTO accrual beginning Day 1
Note: Benefits may vary based upon position type and/or level
EDUCATION - Associate's or 2 years of work experience above the minimum qualification
EXPERIENCE - 5 Years of Experience
- CERTIFICATION/LICENSE/REGISTRATION -
Basic Life Support (BLS): Must Have BLS.
Medical Radiologic Tech (MRT): Licensed by the State of Texas Medical Board as a Medical Radiologic Technologist (MRT), unless the role is MRI and Ultrasound.
American Reg MRI Tech (ARMRIT), ARRT-Bone Density (ARRT-BD), ARRT-BS Breast Sonography (ARRT-BS), ARRT-CT Computed Tomography (ARRT-CT), ARRT-M Mammography (ARRT-M), ARRT-MR Magnetic Res Imaging (ARRT-MR), ARRT-N Nuclear Medicine Tech (ARRT-N), ARRT-R Radiography (ARRT-R), ARRT-S Sonography (ARRT-S), ARRT-VI Interventional Rad (ARRT-VI), Cert Nuclear Med Tech (CNMT), Reg Diag Med Sono-Abdomen (AB) (RDMS-AB), Reg Diag Med Sono-Breast (BR) (RDMS-BR): Must have one of the following ARMRIT,ARRT-BD,ARRT-BS,ARRT-CT,ARRT-M,ARRT-MR,ARRT-N,ARRT-R,ARRT-S,ARRT-VI,CNMT,RDMS-AB,RDMS-BR, RMDS-FE,RDMS-OB,RDMS-PS,RN. Certified by ARRT or ARDMS, or the specialty certification for area of responsibility.
Baylor Scott & White Health (BSWH) is the largest not-for-profit health care system in Texas and one of the largest in the United States. With a commitment to and a track record of innovation, collaboration, integrity and compassion for the patient, BSWH stands to be one of the nation’s exemplary health care organizations. Our mission is to serve all people by providing personalized health and wellness through exemplary care, education and research as a Christian ministry of healing. Joining our team is not just accepting a job, it’s accepting a calling!