A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.
Provide clinical business process support in a busy Primary Care and Specialty Clinics within the Geriatrics Center. Coordinate the scheduling of Geriatrics Neurology Movement Disorders Clinic diagnostic services with physicians and medical support staff by direct conversation, via telephone, in person or within Michart. Provide exceptional customer service in an ambulatory setting by facilitating business processes: Answering telephones as well as providing check in and check out services to primary and specialty care departments. Scheduling patients for appointments, tests and consults. Prepares, maintains and updates forms. Provides general information to staff and patients. Verifies and updates patient information, obtains referrals and/or authorizations. Manages incoming telephone calls, confirms patient charges, collects payments, and reconciles cash collections.
Provide clinical business process support in a busy Primary Care and Specialty Clinics within the Geriatrics Center.
Provide excellent customer service to patients by facilitating business processes including scheduling appointments by phone and in person, and performing check in and check out.
Coordinate the scheduling of Geriatrics Neurology Movement Disorders Clinic diagnostic services with physicians and medical support staff by direct conversation, via telephone, in person or within Michart.
Schedule various complex procedures and instruct patients in proper test preparation.
Inform patients of necessary preparations prior to visit or test in accordance with established guidelines.
Complete financial documents and collect payments from patients using established guidelines.
Triage patient phone calls based on clinic policies.
Verify insurance eligibility, ensure referral and other authorization requirements are met for optimal reimbursement.
Provide general clinic clerical duties as assigned to include communicating via the electronic medical record.
Provides in-service training and onboarding for new clerical staff
Secure and maintain patient medical histories and records for easy access from multiple information systems (MUSE, MiChart/EPIC, Cisco telephone system, and various medical device websites) data entry.
Explain insurance coverage and co-pays to patients and front-end staff
Be actively involved in improving day-to-day operational processes and workflow
Participates with leadership team to ensure effective clinical operations
Promotes and facilitates positive communication with the entire healthcare team
Provide exceptional customer service to patients and families by facilitating business processes that result in the management of efficient patient flow.
Utilizes time in an efficient manner by completing assigned duties.
High School Diploma or GED
Knowledge of health insurance, third party payers, government regulations are required.
Ability to problem-solve independently when new challenges arise.
Past record of excellent attendance.
Knowledge of medical records and medical terminology.
Prior experience performing complex scheduling.
Ability to exhibit a professional and positive image when interacting with patients, faculty, and staff.
Must have strong organizational and time management skills as well as attention to detail and the ability to prioritize and manage multiple responsibilities in a very busy, complex clinical setting.
Strong written, verbal, and interpersonal communication skills, problem solving, decision making, and negotiation skills are necessary.
Excellent computer application skills are required.
Strong dedication to customer service, ability to be flexible and work within a team-focused, participative management framework is required.
Intermediate Specific Requirements:
3 – 4 years of experience.
Associate Specific Requirements:
2-3 years of experience
Assistant Specific Requirements:
0-2 years of experience
An associate degree in Healthcare Administration, Business, Health Information Technology, or other healthcare related field and/or a combination of education and experience
Experience and expertise in using Epic/MiChart.
Familiarity with obtaining medical records or professional medical billing.
Prior experience working with insurance authorizations is strongly desired.
Current CPC (Certified Professional Coder) certification is preferred.
Previous lead and/or experience working with LEAN methodology is strongly desired.
Understanding and ability to interpret medical terminology and insurance benefit information is preferred.
Considerable knowledge of university policies, procedures and regulations is desired.
Shift/Hours/Days: 40 hours, Mon-Fri & Occasional Saturdays and evenings.
This position may be underfilled at a lower classification depending on the qualifications of the selected candidate.
Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third-party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.
Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally. Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.
Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled any time after the minimum posting period has ended.
The University of Michigan is an equal opportunity/affirmative action employer.
U-M COVID-19 Vaccination Policy
COVID-19 vaccinations, including one booster when eligible, are required for all University of Michigan students, faculty and staff across all campuses, including Michigan Medicine. This includes those working remotely and temporary workers. More information on this new policy is available on the U-M Health Response website or the UM-Dearborn and UM-Flint websites.
A great university is made so by its faculty and staff, and Michigan is recognized as one of the best universities to work for in the country. The Michigan culture is known for engaging faculty and staff in all facets of the university to create a workplace that is vibrant and stimulating.For two consecutive years, the Chronicle of Higher Education has placed U-M in its "Great Colleges to Work For" survey. In particular, the university earns high marks for strong relations between faculty and administrators, a collaborative system of governance, strong pay and benefits, and a healthy work/life balance.