Atlantic Health System is seeking a Full Time EMS Medical Dispatcher III to work Overnight shifts 6:45pm - 7:15am, including some weekends for Livingston-Atlantic Ambulance.
The Atlantic Mobile Health Dispatcher III is an integral part of the Emergency Medical Services Department supporting the Basic and Advanced Life Support personnel.
The dispatcher is responsible for assignment of the most appropriate ALS and/or BLS resource to meet the patientand customer's needs while assuring the safe completion of the emergency through superior communication and customer service skills.
The dispatcher will utilize multiple phone lines, six computer screens and wall monitors containing information ranging from Computer Aided Dispatch (CAD) systems, telecommunications equipment, mapping software, vehicle tracking software, weather and traffic information to assure the safety of medical crews. Coordination with other EMS teams and Communications Center in the region to assure safe operations and collaboration and the necessary logistical support for the mission.
The ideal candidate is committed to safety, detail oriented and one who can function well in a fast paced, dynamic environment where finding solutions to complex logistical challenges is a must. World class customer service and communication skills are mandatory.
Excellent telephone/radio voice, oral and written communication skills
Able to clearly communicate professionally, both verbally and in writing, in English language without excessive loudness that is disruptive to coworkers in a close quartered setting and not so softly one cannot be heard in a loud and often noisy work environment
Must be capable of writing in English language utilizing pen on paper or electronic communication in a very expeditious manner
Able to use a computer and be highly proficient and accurate with data entry
Must be computer savvy to navigate various software applications comfortably
Ability to work under pressure and in excessively high call/trip volume periods
Ability to maintain a calm demeanor and ability to process information and make critical, sound and quick decisions
Punctual and stringent about his/her work, attendance and reporting
High School Diploma or equivalent required
911 Officer (BTC) and EMD (New Jersey or National Academy) preferred
Emergency Medical Technician or Paramedic preferred
1 year of previous emergency and/or medical transport dispatching experience
Atlantic Health System aims to deliver the highest quality, safety and care combined with the best experience for our patients and their families. We are confident that you will find success within Atlantic Health System, which has been named for the 14th year in a row to Fortune's 'Top 100 Best U.S. Companies to Work For' list. We believe you will find that our culture of collaboration and care exemplifies the value we place on our patients, their families, and our employees.
Atlantic Health System, Inc. is an equal employment opportunity employer and federal contractor or subcontractor and, therefore, abides by applicable laws to protect applicants and employees from discrimination in hiring, promotion, discharge, pay, fringe benefits, job training, classification, referral, and other aspects of employment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, gender identity or expression, sexual or affectional orientation, national origin or nationality, citizenship status, disability, age, genetics, protected veteran status, ancestry, marital status.