Job Summary The Patient Administrative Coordinator will be responsible for:
Providing exemplary customer service while communicating with families via email, phone, and/or in person to coordinate patient contact lens care.
Serving as primary mode of communication between clinician and patient in between office visits.
Assisting with providing patient appropriate contact lens prescription(s), and/or working with outside contact lens vendors to assist with ordering prescribed lenses for patients.
Coordinating with clinicians and patients to assist with scheduling patient contact lens consultations and appropriate follow-ups; requires tracking ordered lenses to assure visit is scheduled when lenses are available for in-office visit.
Working with Outside Parties/Vendors:
Working with department referral coordinator to identify when Prior Authorizations are required (and working to obtain) for patient appointments, contact lenses, and/or vision therapy services.
Working with outside vendors on behalf of patients to facilitate placing/fulfilling prescribed contact lens orders, as needed.
Managing pending patient Prior Authorizations for upcoming visits, Contact Lens orders, reconciling vender invoices and statements.
Assisting with creating and maintaining accurate tracking sheets reflecting current contact lens stock in inventory.
Receiving, organizing and reconciling statements from vendors with shipped orders.
Entering charges into EPIC for patients prescribed with medical contact lenses, ensuring patient insurance is appropriately billed.
To qualify, you must have:
High School Diploma required. Some college or occupationally specific education/training preferred.
Minimum of 1 year of experience in a high volume administrative role with an emphasis on problem resolution among multiple internal and/or external parties.
Ability to learn the prior authorization process for medications/medical devices sufficient to navigate the intricacies of the current processes and facilitate improvements.
Strong organizational skills and attention to detail.
An ability to manage multiple tasks within tight time constraints.
Ability to solve problems but with a keen sense of when to escalate for appropriate resolution.
A sense of urgency and an ability to understand priorities and anticipate needs while also being flexible in order to accommodate changes in priorities.
Proactive communication skills.
An ability to work with diverse internal and external constituencies.
Boston Children's Hospital offers competitive compensation and unmatched benefits including flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.
Boston Children's Hospital is a 395-bed comprehensive center for pediatric health care. As one of the largest pediatric medical centers in the United States, Children's offers a complete range of health care services for children from birth through 21 years of age.