The Certified Medical Assistant is responsible for functioning as an assistant to the physician, optometrist, NP/PA, RN's, and LPN's in the areas of direct and indirect patient care, laboratory procedures, charging and medical records.

Job Relationships
Reports to the Operations Manager

Principal Responsibilities

• Assist in organizing the nursing station and work area to facilitate good work flow.
• Organize all written medical information for physician/nurses review and place in the record in correct order. Proof read appropriate dictation.
• Assist in answering phones and prioritize call for physician, nurse and receptionist.
• Schedule appointments effectively and efficiently according to patient needs.
• Open mail and distribute to appropriate person, file miscellaneous office information, organize all written communication.
• Order all office supplies utilizing cost containment methods.
• Order all medical supplies, stock exam rooms, clean according to Infection Control Policies.
• Follow all Clinic policies including the Nursing Dress Code Policy. Adhere to clinic performance standards.
• Make decision regarding priority and disposition of patient complaints. Report appropriate information to supervisor.
• Interview patient to determine chief complaint and document information in medical record.
• Take vital signs and document results.
• May perform office procedures such as but not limited to sterile urine cath, suture removal, staple removal or removal of casts under the direction of a N.P, P.A. or physician.
• Order diagnostic tests, exams and procedures according to physician's order.
• Prepare patient for physician exam.
• Give patients instructions for home care, medications, etc. under N.P., P.A. or physician direction.
• Give medications orally, subcutaneously, and intramuscularly. May monitor IV therapy documents under the direction of the N.P., P.A. or physician.
• Administer allergy injections only under the direct supervision of the physician prescriber of the antigen.
• Perform pre-certifications/referral for insurance companies as necessary.
• Provide patient/family education and reinforce all patient teaching.
• Call in prescriptions to pharmacy, provide patient instructions and document.
• Comply with the Springfield Clinic incident reporting policy and procedures.
• Adhere to all OSHA and Springfield Clinic training & accomplishments as required per policy.
• Provide excellent customer service and adhere to Springfield Clinic's Code of Conduct and Ethics Standards.
• Perform other job duties as assigned.

Education/Experience
Graduate of an accredited medical assisting program.

Licenses/Certificates

• Maintain RMA, CMA or NCMA credentials according to requirements established by the certifying body.
• Provide copy of credentials to Human Resources prior to expiration of certification period.
• Must be a registered or certified Medical Assistant through one of the following: American Med Techs (AMT), American Assoc of Med Assts (AAMA) Natl Ctr for Competency Testing (NCCT), or Natl Health Career Assoc (NHA) at time of hire.
• Current CPR certification per American Heart Association guidelines.

Working Environment

• Works in office setting during the hours the Clinic is available to patients/families.
• Sitting vs. standing averages to 50-50%.
• Minimal lifting requirements. Occasional lifting required for orthopedics, geriatrics and internal medicine.

PHI/Privacy Level
HIPAA1