The Imaging Application Analyst, Principal will be expected to influence the enhancement of processes, procedures, and workflows for the enterprise clinical imaging environment. Provides guidance and coordinates the activities of cross functional operational support and project teams, ranging from 3 to 10 individuals generally consisting of Information Services staff, operations department experts, and vendor/contractor specialists. Leads strategy development of the enterprise clinical imaging environment with a focus on impact to business operations and interaction with applicable systems. Mentors less experienced team members and provides input on performance evaluations. Leads the team in analyzing issues, identifying root causes, and developing and recommending key work products. Responsible for maintaining close working relationship with clinical department stakeholders and following issues through to closure and recommends functional improvements. Drives and directs quality work efforts including the complex evaluation, development, implementation, integration, and administration of internal and external clinical imaging solutions. Performs complex and often unique work assignments. Advises management on issues. Supports the mission, vision, values, and strategic goals of Keck Medicine of USC. Adept at rapidly building strong partnerships and business relationships in a remote support environment.

Essential Duties:

• Responsible and accountable for the success of the customer relationship, responds thoroughly and promptly to customer needs, follows issues through to closure, and obtains thorough understanding of customer mission, goals, and values. Supports customers IT business needs on a 24x7 basis.
• Ensures leadership and operational stakeholders are kept up-to-date on strategy development, issue escalation, project timelines, resource constraint, and problem resolution. Develops and delivers timely status updates to all stakeholders, facilitates issue collection, resolution, and update meetings, and keeps all teams apprised of health of the department imaging functions.
• Maintains solid project management and technical competence for assigned solutions grasping the integration and interaction of all supported systems and manages complex initiatives simultaneously.
• Mentors and guides imaging architects, analysts, and engineers and leads the team in analyzing issues, identifying root causes, and developing and recommending key work products. Drives and directs quality work efforts including the complex evaluation, development, implementation, integration, and administration of internal and external business solutions.
• Influences the enhancement of processes, procedures, and workflows for the enterprise clinical imaging environment and partners with leadership across the IT department to build imaging support competencies and alignment of resources.
• Leads development of the enterprise imaging strategy and creates technology roadmaps with thought leadership around long-term strategic solutions. Evaluates and anticipates the impact of technical solutions on related projects, existing architecture, and operations.
• Serves as the technical Subject Matter Expert across multiple projects for the enterprise imaging environment and prepares technology documents and white papers that address and communicate domain specific concepts and direction. Participates in architectural, technical, change control committees representing domain specific topics, interests and needs.
• Performs complex and often unique work assignments and other duties as assigned.

Required Qualifications:

• Req Bachelor's degree

• If no bachelor's degree, must have high school diploma with 15 years of experience.

• Req 10 - 15 years Relevant clinical imaging technology support experience

• Req Expert application knowledge of designing, installing, maintaining, and configuring clinical imaging systems which include but not limited to: RIS, PACS, Voice Dictation, VNA, Image Imaging AI and dimensional post-processing.
• Req Advanced systems knowledge and hands-on experience with EMRs, DICOM, HL7, Medical Devices, Server/Storage, Security (cloud and on-prem), Networking, End-point Engineering.
• Req Expert level analytical ability to find solutions to difficult technical or administrative problems, determine economic feasibility or available options, and assess time involved in system changes.
• Req Superior documentation skills and ability to adapt well to rapid change.
• Req Expert ability to create & maintain strong partnerships with clinical stakeholders and technical resources in remote working environment.
• Req Communicate clearly, responsively, and purposely with customers and team members.
• Req Focus on overall team success and promote collaborative achievements.
• Req Shift easily between different technical and informatics roles as required by situation.
• Req Ability to respond to 24/7 operational support demands.
• Req Must resolve problems entirely by either completing the work or gathering all the resources needed for ultimate resolution and continuity of problem management.
• Req Ability to travel between Keck Medicine of USC facilities

Preferred Qualifications:

Required Licenses/Certifications:

• Req Ability to travel between Keck Medicine of USC facilities

• Req Certified Imaging Informatics Professional (CIIP), Certified PACS Interface Analyst (CPIA), Certified PACS System Administrator (CPSA), or equivalent.
• Req Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only)

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About University of Southern California (USC)

USC is the leading private research university in Los Angeles—a global center for arts, technology and international business. With more than 47,500 students, we are located primarily in Los Angeles but also in various US and global satellite locations. As the largest private employer in Los Angeles, responsible for $8 billion annually in economic activity in the region, we offer the opportunity to work in a dynamic and diverse environment, in careers that span a broad spectrum of talents and skills across a variety of academic and professional schools and administrative units. As a USC employee and member of the Trojan Family—the faculty, staff, students, and alumni who make USC a great place to work—you will enjoy excellent benefits, including a variety of well-being programs designed to help individuals achieve work-life balance.

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