Senior Applications Support Analyst

University Overview

The University of Pennsylvania, the largest private employer in Philadelphia, is a world-renowned leader in education, research, and innovation. This historic, Ivy League school consistently ranks among the top 10 universities in the annual U.S. News & World Report survey. Penn has 12 highly-regarded schools that provide opportunities for undergraduate, graduate and continuing education, all influenced by Penn's distinctive interdisciplinary approach to scholarship and learning. As an employer Penn has been ranked nationally on many occasions with the most recent award from Forbes who named Penn one of America's Best Large Employers in 2023.

Penn offers a unique working environment within the city of Philadelphia. The University is situated on a beautiful urban campus, with easy access to a range of educational, cultural, and recreational activities. With its historical significance and landmarks, lively cultural offerings, and wide variety of atmospheres, Philadelphia is the perfect place to call home for work and play.

The University offers a competitive benefits package that includes excellent healthcare and tuition benefits for employees and their families, generous retirement benefits, a wide variety of professional development opportunities, supportive work and family benefits, a wealth of health and wellness programs and resources, and much more.

Posted Job Title
Senior Applications Support Analyst

Job Profile Title
Information Technology Support Specialist Senior

Job Description Summary
The Senior Applications Support Analyst will provide analytical and troubleshooting skills for implementing and supporting technology applications for Penn Vet hospital user communities. With guidance from senior IT analysts, resolve highly complex, multi-function application errors and system issues. Address support requests and coordinate them within Penn Vet IT help desk.

Job Description

Job Responsibilities

The Senior Clinical Applications Support Analyst will support and maintain current and upcoming hospital applications across a research institution and two expansive, multifaceted hospitals. Reporting to senior IT leadership, they will collaborate with Penn Vet leaders and various department members to deliver expert technical assistance to clinical teams. Serving as a technical lead, the incumbent will diagnose, troubleshoot, and resolve issues pertaining to clinical systems and medical devices within a complex, interconnected hospital systems environment. They will also contribute to the coordination, implementation, and completion of specific clinical systems projects. Building strong relationships with internal clients is pivotal, as the role involves collaborating with key stakeholders to understand the business advantages of applications and propose optimizations for application and process flow. Additionally, the incumbent will generate and internally distribute relevant documentation for ongoing support and knowledge management. Given the continuous operation of Penn Vet hospitals, occasional support and project assistance may be required outside regular working hours.

Other duties include:

• Providing tier-two and tier-three support to other teams and individuals within Penn Vet IT
• Working with outside vendors, service technicians, and other vendors to address problems both reactively and proactively
• Documenting new and existing applications to clarify their inner workings and facilitate working alongside other programmers or technicians
• Making proposals for, give presentations on, or conduct training sessions for new or existing systems
• Responding promptly and professionally to bug reports or tickets in a ticketing system
• Researching technologies and tools to provide information on their suitability for a task
• Testing new applications or workflows
• If the need arises, there might be a requirement to take on additional duties

Qualifications

• Bachelor of Science and 2 to 3 years of experience or equivalent combination of education and experience is required.
• Bachelor's Degree in Computer Science or similar degree, five years of experience in a healthcare environment, is preferred
• Proficiency in structured clinical data formats (such as HL7) and clinical systems is preferred, alongside robust problem-solving abilities
• Knowledge of medical devices and hospital systems is essential
• Experience with leading multiple initiatives concurrently is preferred
• A strong grasp of written and spoken English will be helpful
• The incumbent should possess the skills to mesh cohesively and become an integral resource of a dynamic IT team and the overall Penn Vet community
• Experience with full-life cycle application/software implementations
• Ability to function in a dynamic environment subject to spontaneous changes in schedules and priorities is required
• This role involves supporting both Penn Vet MJR and NBC Hospitals, necessitating occasional travel between the Philadelphia and Kennett Square PA locations
• Eager to learn, exceptional listening skills
• Excellent written and verbal communication skills
• Submit a cover letter with your resume.

Job Location - City, State
Philadelphia, Pennsylvania

Department / School
School of Veterinary Medicine

Pay Range
$51,824.00 - $85,000.00 Annual Rate
Salary offers are made based on the candidate's qualifications, experience, skills, and education as they directly relate to the requirements of the position, as well as internal and market factors and grade profile.

Affirmative Action Statement
Penn adheres to a policy that prohibits discrimination on the basis of race, color, sex, sexual orientation, gender identity, religion, creed, national or ethnic origin, citizenship status, age, disability, veteran status, or any other legally protected class.

Special Requirements
Background check required after a conditional job offer is made. Consideration of the background check will be tailored to the requirements of the job.

University Benefits

• Health, Life, and Flexible Spending Accounts: Penn offers comprehensive medical, prescription, behavioral health, dental, vision, and life insurance benefits to protect you and your family's health and welfare. You can also use flexible spending accounts to pay for eligible health care and dependent care expenses with pre-tax dollars.
  
• Tuition: Take advantage of Penn's exceptional tuition benefits. You, your spouse, and your dependent children can get tuition assistance here at Penn. Your dependent children are also eligible for tuition assistance at other institutions.
  
• Retirement: Penn offers generous retirement plans to help you save for your future. Penn's Basic, Matching, and Supplemental retirement plans allow you to save for retirement on a pre-tax or Roth basis. Choose from a wide variety of investment options through TIAA and Vanguard.
  
• Time Away from Work: Penn provides you with a substantial amount of time away from work during the course of the year. This allows you to relax, take vacations, attend to personal affairs, recover from illness or injury, spend time with family-whatever your personal needs may be.
  
• Long-Term Care Insurance: In partnership with Genworth Financial, Penn offers faculty and staff (and your eligible family members) long-term care insurance to help you cover some of the costs of long-term care services received at home, in the community or in a nursing facility. If you apply when you're newly hired, you won't have to provide proof of good health or be subject to underwriting requirements. Eligible family members must always provide proof of good health and are subject to underwriting.
  
• Wellness and Work-life Resources: Penn is committed to supporting our faculty and staff as they balance the competing demands of work and personal life. That's why we offer a wide variety of programs and resources to help you care for your health, your family, and your work-life balance.
  
• Professional and Personal Development: Penn provides an array of resources to help you advance yourself personally and professionally.
  
• University Resources: As a member of the Penn community, you have access to a wide range of University resources as well as cultural and recreational activities. Take advantage of the University's libraries and athletic facilities, or visit our arboretum and art galleries. There's always something going on at Penn, whether it's a new exhibit at the Penn Museum, the latest music or theater presentation at the Annenberg Center, or the Penn Relays at Franklin Field to name just a few examples. As a member of the Penn community, you're right in the middle of the excitement-and you and your family can enjoy many of these activities for free.
  
• Discounts and Special Services: From arts and entertainment to transportation and mortgages, you'll find great deals for University faculty and staff. Not only do Penn arts and cultural centers and museums offer free and discounted admission and memberships to faculty and staff. You can also enjoy substantial savings on other goods and services such as new cars from Ford and General Motors, cellular phone service plans, movie tickets, and admission to theme parks.
  
• Flexible Work Hours: Flexible work options offer creative approaches for completing work while promoting balance between work and personal commitments. These approaches involve use of non-traditional work hours, locations, and/or job structures.
  
• Penn Home Ownership Services: Penn offers a forgivable loan for eligible employees interested in buying a home or currently residing in West Philadelphia, which can be used for closing costs or home improvements.
  
• Adoption Assistance: Penn will reimburse eligible employees on qualified expenses in connection with the legal adoption of an eligible child, such as travel or court fees, for up to two adoptions in your household.
  

To learn more, please visit: https://www.hr.upenn.edu/PennHR/benefits-pay


To apply, visit https://wd1.myworkdaysite.com/en-US/recruiting/upenn/careers-at-penn/job/Ryan-Veterinary-Hospital/Senior-Applications-Support-Analyst_JR00090096-2







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