Posted: 24-Jun-25
Location: Durham, North Carolina
Internal Number: 257846
At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together.
About Duke Life Flight
Pursue your passion for caring with Duke Life Flight, which is Duke Health's critical care and emergency air and ground transport team, accredited by the Commission on Accreditation of Medical Transport Systems. The team includes paramedics, nurses, respiratory therapists, emergency medical technicians, and communications specialists who work quickly to provide compassionate care and transport services to critically ill patients of all ages. Duke Life Flight also maintains a Code Blue Response Team and helps support event medicine needs.
Nurse Manager, Operations - Duke Life Flight
Manage and supervise functions of assigned patient care area on a 24 hour basis.
Ensure effective delivery of clinical patient care and compliance with administrative and clinical policies and procedures.
Life Flight Profile:
Duke Life Fight is comprised of 3 bases including air and ground assets and a communication center. The team is comprised of almost 90 team members and averages 450+ air and ground transports each month. The team is focused on touching the lives of as many critical care patients as possible while delivering safe, quality care that ensures excellent patient experience, every time.
Duties and Responsibilities of this Level
- Participate in the development of the clinical areas' strategic and operational plans
- Actively support and promote a professional practice model that encourages staff participation in the development of clinical standards that is collaborative, collegial and utilizes current trends and data in professional practice (clinical and administrative)
- Openly support and consistently communicate mission of the unit/department and the organization
- Serve as the collective voice for unit(s) staff to communicate with administration.
- Serve as the staff and patient advocate to ensure optimal patient care
- Ensure active use of the nursing process for patients from pre-admission/admission to discharge and beyond (based on the clinical setting).
- Serve as a professional role model and mentor to staff by responding positively to change while supporting colleagues through the change process.
- Serve as a change agent to facilitate communication and transition that supports the mission of the organization.
- Ensure a unit-based work force that is diverse and cognizant of the value diversity brings to the workplace.
- Assure coordination/participation of unit based staff on department and organization wide councils/committees.
- Manage, supervise and coordinate delivery of patient care for Life Flight on a 24 hour basis. Ensure compliance with clinical patient care standards and established policies and procedures.
- Maintain clinical competencies for flight nursing and provide care as needed. Assess/coach and evaluate staff level of practice.
- Develop programs that foster continued clinical development from novice to expert to positively impact on patient care and career satisfaction of staff.
- Maintain required unit records, reports and statistics for administrative purposes, ensures compliance with established hospital policies, procedures, objectives, quality control (POCT); PI, safety, environmental and infection control
- Communicate requirements to staff, and hold staff accountable to established requirements. Coordinate the development, implementation and evaluation of policies and procedures designed to improve operational efficiency. Coordinate QC/PI activities with appropriate staff.
- Oversee various personnel actions including, but not limited to, hiring, performance appraisals, disciplinary actions, terminations and other related activities.
- Plan, schedule and organize work for group ensuring proper distribution and delegation of assignments and efficient utilization of personnel, space and facilities; overall accountability for the requisition, care and maintenance of unit inventory, equipment and supplies.
- Coordinate the activities of Life Flight staff with other hospital personnel; accountable for the effective and efficient operation of the team and staff including ensuring that orders, treatments, plans of care, clinical pathways are being carried out in a manner supportive of patient care.
- Ensure documentation of patient care is complete and accurate in accordance with hospital and unit policies and procedures.
- Collaborate with the Admin Director to determine fiscal requirements of assigned unit(s), and prepare budgetary recommendations.
- Monitor the level of resources utilized in service delivery and determines the appropriateness of resource consumption in the service. Develop action plans in conjunction with the Admin Director to ensure budget and resource efficiency, and satisfaction with patient care delivery.
- Remain abreast of local, regional, and state regulations that impact the delivery of air and ground medical transport
- Perform other related duties incidental to the work described herein.
Education:
- Bachelor's degree in Nursing is required.
- Master's degree in Nursing strongly preferred.
Experience:
- Three years of experience in critical care transport nursing is required
- 1 or more years of critical care transport leadership experience (as a clinical supervisor or manager in nursing) preferred.
Desired Leadership Competencies
- Project management experience
- Conflict management
- Team building
- Onboarding
- Finance and Budget
Degrees, Licensure, and/or Certification:
- Must have current or compact RN licensure in the state of North Carolina (upon hire)
- BLS certification required.
- Nurses hired into leadership positions must obtain a nursing leadership certification within one year of hire.
- New nurse leaders who are ineligible to sit for an exam because they have not been working in a leadership role for the minimum amount of time required must complete their certification within three months of becoming eligible.
Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy related conditions), sexual orientation or military status.
Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends onthe robust exchange of ideas-an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.
Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.